Originally published in RetailCustomerExperience Let's face it: 2020 is shaping up to be one of the worst years on record for brick-and-mortar retailers. Physical stores have been losing ground to online sellers for years, shopping malls have been in decline for more than a decade, and the COVID pandemic has created lockdowns and social distancing rules that are making it difficult to leave home to shop. And as if things…

Read More

Originally published in Chain Store Age.  Brick-and-mortar stores have been facing significant challenges in recent years, but 2020 has introduced challenges that no one could have ever predicted. Due to the pandemic, many people are staying away from physical stores. How can retail chains fight back during the 2020 holiday shopping season - especially when cold winter weather in many parts of the country will force shoppers to stand outside…

Read More

In an era of fierce competition in the financial industry, service quality and customer experience are among the most important factors that can make or break your enterprise. Small financial institutions, such as credit unions, face an uphill battle in competing with big banks for new member acquisition. The provision of superior services helps credit unions attract big bank customers in order to grow their membership base. The adoption of…

Read More

Since March 2020, our healthcare management systems have been strained. The pandemic has increased hospitalizations, moved clinics to virtual consultations, and completely changed how we deliver healthcare. Now -- as many countries deal with a second, worse wave of the virus -- the strain on healthcare is only going to get worse. And this time, it coincides with flu season. Clinics and pharmacies are at a huge disadvantage, trying to…

Read More

The shooting range industry is growing in popularity. As more Americans become first-time gun owners in the midst of the COVID-19 pandemic, more people will visit shooting range facilities to learn how to properly handle and use their weapons. Many shooting ranges are ill-equipped to handle an increase in the number of visitors, resulting in long wait times, poor customer experience, and lost revenue. The termination of national lockdowns and…

Read More