Originally published in RetailCustomerExperience
Let's face it: 2020 is shaping up to be one of the worst years on record for brick-and-mortar retailers. Physical stores have been losing ground to online sellers for years, shopping malls have been in decline for more than a decade, and the COVID pandemic has created lockdowns and social distancing rules that are making it difficult to leave home to shop.
And as if things weren't bad enough, most of the United States is entering the time of year when it's too cold to wait outside comfortably to go into a shop.
In this environment, how can retail stores possibly compete and survive? The answer may lie in technology.As we've seen for most of this year, people are willing to queue up …
Originally published in Chain Store Age.
Brick-and-mortar stores have been facing significant challenges in recent years, but 2020 has introduced challenges that no one could have ever predicted. Due to the pandemic, many people are staying away from physical stores. How can retail chains fight back during the 2020 holiday shopping season - especially when cold winter weather in many parts of the country will force shoppers to stand outside because of in-store capacity limits?
First, let's look at the numbers. More than 220 million Americans live in states where the winter months average freezing temperatures. In many of these places, there is also snow for several months a year - including the lucrative Thanksgiving-…
In an era of fierce competition in the financial industry, service quality and customer experience are among the most important factors that can make or break your enterprise. Small financial institutions, such as credit unions, face an uphill battle in competing with big banks for new member acquisition. The provision of superior services helps credit unions attract big bank customers in order to grow their membership base.
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