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Queue Management Archives page from QLess

04 Jan


Winter is Here: How Retailers Can Tap Digital Tools to Boost the Customer Experience

January 4, 2021 | By |

Originally published in RetailCustomerExperience Let's face it: 2020 is shaping up to be one of the worst years on record for brick-and-mortar retailers. Physical stores have been losing ground to online sellers for years, shopping malls have been in decline for more than a decade, and the COVID pandemic has created lockdowns and social distancing rules that are making it difficult to leave home to shop. And as if things weren't bad enough, most of the United States is entering the time of year when it's too cold to wait outside comfortably to go into a shop. In this environment, how can retail stores possibly compete and survive? The answer may lie in technology.As we've seen for most of this year, people are willing to queue up …
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30 Nov


Don’t Leave Shoppers Out in the Cold This Winter

November 30, 2020 | By |

Originally published in Chain Store Age.  Brick-and-mortar stores have been facing significant challenges in recent years, but 2020 has introduced challenges that no one could have ever predicted. Due to the pandemic, many people are staying away from physical stores. How can retail chains fight back during the 2020 holiday shopping season - especially when cold winter weather in many parts of the country will force shoppers to stand outside because of in-store capacity limits? First, let's look at the numbers. More than 220 million Americans live in states where the winter months average freezing temperatures. In many of these places, there is also snow for several months a year - including the lucrative Thanksgiving-…
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26 Nov


The 7 Benefits of Appointment Apps for Credit Union Growth

November 26, 2020 | By |

In an era of fierce competition in the financial industry, service quality and customer experience are among the most important factors that can make or break your enterprise. Small financial institutions, such as credit unions, face an uphill battle in competing with big banks for new member acquisition. The provision of superior services helps credit unions attract big bank customers in order to grow their membership base. The adoption of new, innovative technologies supports credit unions in competing with big banks for new members by offering stellar customer service. Implementing cutting-edge software solutions, such as QLess's appointment scheduling app and queue management system for financial services, can help your cooperative gro…
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23 Nov


Improve Your Healthcare Management System During Flu Season

November 23, 2020 | By |

Since March 2020, our healthcare management systems have been strained. The pandemic has increased hospitalizations, moved clinics to virtual consultations, and completely changed how we deliver healthcare. Now -- as many countries deal with a second, worse wave of the virus -- the strain on healthcare is only going to get worse. And this time, it coincides with flu season. Clinics and pharmacies are at a huge disadvantage, trying to maintain health and safety measures while managing the influx of patients looking for the flu vaccine - a critical vaccine during this pandemic. To safely manage the influx of patients needing the flu shot, while continuing to serve the vulnerable, healthcare needs to implement technology solutions to improve s…
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11 Nov


Upgrade Your Shooting Range Scheduling System Post-COVID

November 11, 2020 | By |

The shooting range industry is growing in popularity. As more Americans become first-time gun owners in the midst of the COVID-19 pandemic, more people will visit shooting range facilities to learn how to properly handle and use their weapons. Many shooting ranges are ill-equipped to handle an increase in the number of visitors, resulting in long wait times, poor customer experience, and lost revenue. The termination of national lockdowns and stay-at-home orders post-COVID will drive flocks of gun owners and enthusiasts to shooting ranges, leading to increased wait times and, potentially, customer frustration with your services. To promote a higher-quality recreational shooting experience post-COVID, you must adopt advanced scheduling soft…
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