Digital Queuing System to Eliminate Lines

QLess can allow social distancing while still serving customers

We are helping to make customer journeys more efficient: eliminate lines, speed up transactions, and empty lobbies TODAY.

Remote Queuing

Disperse crowded lobbies by allowing customers to get in line from home, their vehicle, or work. They are told via SMS or App their wait time and when to arrive in the lobby.

Virtual Call-Back Queues

Avoid waiting room congestion. Customers join a queue remotely and receive a callback or video conference on their mobile phone when you are ready to speak with them. Customers know their place in line and their wait time.

Flex-Appointments

Give customers flexibility. Interactive appointments provide reminder texts and the ability to cancel, tell you they’re running late, or reschedule right from their phone. Crowded lobbies are gone and no-shows decrease.

QLess changes the way you do business by allowing customers to arrive just-in-time with no waiting in your lobby.

Read more about how we’re helping businesses during and after the COVID-19 crisis.

Discover the World’s Best Appointment Scheduling and Queue Management System

QLess helps your business overcome problems that alienate customers and impact your bottom line with a simple, easy-to-use solution. QLess increases revenue up to 50%.

Our most important resource is time, and QLess eliminates waiting with our award-winning queue management system and appointment scheduling app. QLess boosts operation efficiencies up to 90%.

From boosting productivity to increasing your customer satisfaction rates, there’s no limit to the benefits of QLess to your business. QLess improves customer satisfaction up to 99%.

Introducing the QLess Digital Queue Management System

For many businesses and industries, customers are faced with long lines and wait times that drive satisfaction down, impair the business’s daily operations, and simply drive patrons away. This causes losses in revenue, vulnerability to competition, and can be detrimental to a business’s reputation. Forget about the old ‘take-a-number’ system and move into the future with our new, innovative electronic queuing system! With QLess technology, your business can take advantage of customers’ smartphones with timely alerts about wait times and scheduled appointments. Empower your customers to wait anywhere they want to while you gain high satisfaction rates, valuable customer data, and a huge edge over your competitors!

The Wait Is Over ® – Experience QLess! Get a Demo

How The QLess Appointment Scheduling and Queue Management System Work:

1. SCHEDULE AN APPOINTMENT/VIRTUAL CHECK-IN

Your customers schedule an appointment or join a virtual queue via mobile phone, website, or on-site kiosk.

2. STATUS UPDATES & BIDIRECTIONAL COMMUNICATION

Qless enables two-way communications by text or voice message, allowing you to share updates and receive customer feedback.

3. NOW SERVING!

QLess appointment scheduling app and Queue Management system notifies your customers when their turn approaches. Now see how it works

Customer Testimonials

“I am being asked recommendations for queue management, and I recommend QLess.”

Global Head of Retail Technology, Vodafone

“QLess made it possible to completely eliminate the congestion at the Antwerp Gateway. Our infamous traffic jams are already a thing of the past!”

Optimization Supervisor, DP World - Port of Antwerp

“With QLess we had a 20% increase in patient satisfaction
attributed to shorter wait times. We have fundamentally changed how we deliver care – QLess is a game-changer.”

CEO, Healthcare Network

“With QLess we had the smoothest fall semester ever over previous semesters – by a quantum leap!”

Vice President of Enrollment, The University of Texas at Dallas

“QLess has transformed our customer’s experience by eliminating the number one source of frustration while increasing the number of people who use our lanes more than 50%."

Owner, Maxon Shooter’s Supplies and Indoor Range

"Since implementing QLess, we have 35% fewer people waiting in line for service. On our busiest days, there will be 400 in line, but only 50-60 are actually in the building – which takes a lot of stress off our front-line staff."

Chief Information Officer, Orange County Tax Collector

“QLess has made it possible for thousands of people to avoid waiting in line each year.”

Manager of Police Administration, Minneapolis-Saint Paul International Airport (MSP)

“QLess saves permit applicants hours of wasted time, reduces stress for everyone, and allows our staff to better monitor performance.”

Director of Permitting and Land Use, City of Milford, Connecticut

“QLess virtual check-in transformed our urgent care facility in ways beyond what I imagined. QLess will become a standard in healthcare systems.”

Medical Director, A+ Urgent Care

“The level of satisfaction for our students has climbed significantly since the implementation of QLess.”

Dean of Student Development, Collin College

"QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7MM annually."

Operations Project Leader, Multinational Chemical Company

“QLess is technology that leapfrogs what exists today, allowing citizens to get in the queue without having to visit the office and only come in when it is their turn.”

Deputy Assistant Director, Department of Motor Vehicles

Read our Success Stories

QLess queue management helps a wide range of industries to boost efficiencies, improve the customer experience, and grow business.

education

Students are better served with our convenient queue management system and appointment scheduling app that turns your campus into a one-stop shop, saving time and improving the campus experience to optimize student retention.

government

From the DMV to the permits office, QLess is changing the way government agencies serve citizens. By improving efficiencies and reducing wait times, branches are transformed into one-stop shop destinations where citizens get more done in less time.

Healthcare

QLess Appointment Scheduling app allows healthcare providers to create tailored care management solutions to give patients high quality care, reduce the time patients spend in the waiting room, and boost efficiency among doctors and staff.

Logistics

QLess helps logistics companies improve supply chain communication to eliminate truck lines, lower costs, and increase efficiency. Instructions, work orders, and schedules can be sent directly to vehicles so drivers can get to work right away.

retail

With QLess, you can build an OmniChannel approach that provides your sales associates with valuable information about customers before they arrive. Increase customer satisfaction and gain valuable insights into your shoppers with advanced, data analytics.

See how QLess can help your business

A Solution For Diverse Industries

Our online booking software and automated queuing system can work with so many different businesses. Some of our most widely used applications have been extremely successful in industries like DMV, higher education, government offices, healthcare, logistics, retail, theme parks, and more. If your company collects the lines and schedules appointments, we can help by providing a queue management system that’s priced affordably and easy to implement. With a simple platform, your employees will easily be able to focus on customer service instead of managing busy waiting rooms. Our queue management system suppliers work with you every step of the way to provide training and ongoing support.

With QLess businesses worldwide have
saved 100 million consumers
more than 8,000 years from waiting in line
... and counting!

Time Given Back To Our Customers:

Wait Online - Not in Line ®

U.S. businesses lose $130 billion a year due to customer service delays.

85% of brick-and-mortar shoppers prefer to shop in-store.

Up to 92% of transactions that begin with online inquiries are completed in store.

Discover the benefits of QLess today

One-Stop Shop

Transform your business into a destination where customers, citizens, and students can get more done in less time.

OmniChannel

Build an OmniChannel approach into your business to gain valuable insights about customers and their buying habits.

Tailored Care Management Solutions

Provide patients with higher quality care, reduce the time they have to spend waiting to see a doctor, and maximize the productivity of your staff.

Supply Chain Communication

Streamline workflow to lower costs and increase efficiencies while creating a centralized operations solution for your company.

Valuable Data to Improve Operations

Not only does this customer chain management system drastically cut back on lines and wait times, it also gives you features to collect data and analytics that will help you plan promotions, collect customer surveys with a high return rate, find areas of business operations that need improvement, and even create incentive programs for employees. Use easy to read reports and graphs to record customer preferences, no-show and walk-out rates, transaction types and times, and other outcomes. Request a free business demo of our Enterprise Virtual Queue Management System today!