Turn Service Struggles Into Success! Learn how to streamline service and boost efficiency

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Integrated Queue Management Software

Efficiency, Meet Customer Satisfaction

Leading the way in customer experience innovation for over 15 years, our focus extends past traditional queue management. We emphasize the integration of physical and digital customer interactions, creating a cohesive experience.
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Meet Anytime, Anywhere

Virtual Wait Lists

Customers can join from anywhere while staying informed on their mobile device —no standing around required.  Freeing them up to go about their day and still arrive on time.

Appointment Scheduling

Eliminate the hassle of back-and-forth calls with our easy to use booking system. From first available, to location distance – customers always find the perfect appointment.

Callback Queueing

Hang up on the hold music, and get a call back when it’s your turn. Employees get a stress free day and customers get their time back.

Virtual Meetings

Now your nearest location is just a click away.  Customers save the hassle and travel time while your team is freed up to work from anywhere.

Meet Anytime, Anywhere

Virtual Wait Lists

Customers can join from anywhere while staying informed on their mobile device —no standing around required.  Freeing them up to go about their day and still arrive on time.

Appointment Scheduling

Eliminate the hassle of back-and-forth calls with our easy to use booking system. From first available, to location distance – customers always find the perfect appointment.

Callback Queueing

Hang up on the hold music, and get a call back when it’s your turn. Employees get a stress free day and customers get their time back.

Virtual Meetings

Now your nearest location is just a click away.  Customers save the hassle and travel time while your team is freed up to work from anywhere.

Spread the Demand

Remote Join

Join the line from the comfort of your own home. With Mobile Queueing® and web sign-up, customers can join from anywhere
 

Multi-location Load Balancing

Smartly direct customers to high-capacity locations, balancing wait and drive times with mapped recommendations.
 

First Available

Share live appointment availability across nearby locations, smoothing demand, reducing wait times, and serving more customers.

Reduce No-Shows

Appointment Reminders

Make missed appointments a thing of the past with our configurable appointment reminders. Customers arrive on time, at the right location, and prepared – your team avoids wasteful idle time.

Appointment Self-Reschedule

Allow customers to adjust their bookings as needed, keeping your schedule fluid and filled. This freedom enhances customer satisfaction while maintaining a seamless appointment calendar.

Smart Appointment Cancellation

Experience hassle-free booking management. Our optional smart cancellation feature automatically cancels and prompts for reschedule after a few failed reminders.  Reducing no shows and optimizing your appointment flow and availability.

Auto Appointment Refill

Automatically alert customers to open spots from cancellations or reschedules, so they can snag an earlier appointment. It’s quick, boosts satisfaction, and lets you serve more people!

Improve Operations

Live Insights

From 50k feet to the ground floor, Live Insights offers location managers real-time updates on critical service metrics, including total customers served, wait times and service bottlenecks.  Quickly identify and fix issues, keeping your location running smoothly.

Customer Insights

Our pre-built customer analytics offer a clear look at customer satisfaction across teams, locations, and services. Fine tune your operations to maximize revenue and make customers happy.

Employee Insights

You can’t improve what you don’t measure.  We put actionable intelligence in the hands of your location managers – tracking employee productivity, efficiency, idle time and more – elevate your team, foster skill development, and enhance customer satisfaction.

And there’s more

2-Way Communication

Staying updated is at the core of QLESS. With two-way communication, customers stay informed and have the ability to send back real-time updates, ensuring stress-free service and completed transactions. A well-connected customer is a happier customer!

Capacity Planning

We all have important services that need to fit into the day – Capacity Planning adds predictability to your schedule, ensuring critical services have adequate staffing.  With QLESS, the right mix of work gets done without the long lines.

Emergency Shutdown

Unpredictable situations require agility. Shut down locations or redirect appointments at a moment’s notice while notifying customers via SMS or email.  Ensure everyone’s safety with a rapid response and clear, consistent communication.

Self-Service Configuration

We know customer engagement, but no one knows your business like you do.  That’s why we built QLESS as a robust, flexible solution. Easily tune our platform and make it as unique as you are.
 

Case Studies

Case Study

How C-Lab Eliminated Lines and Improved Patient Care in the Process
“The staff absolutely loves QLESS because you can manage patient
  • Healthcare

Case Study

Shorter Lines, Greater Insights at Broward College
  • Higher Education

Case Study

QLESS Transforms State DMV by Cutting Queues and Reducing Wait Time for Citizens
  • DMV

Case Study

75% Faster Service Times and Improved Customer Satisfaction at Steamboat Sports
  • Hospitality

The Wait is Over

Join other leading organizations trusting QLESS to transform how they deliver for their customers.
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Empower your customers

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