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Integrated Queue Management Software

Efficiency, Meet Customer Satisfaction

Leading the way in customer experience innovation since 2007, our focus extends past traditional queue management. We emphasize the integration of physical and digital customer interactions, creating a cohesive experience.
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QLess console side navigation with icons for queues, appointments, reports and settings
Joins per hour chart in the QLess console showing arrival volume across the day
QLess console showing a live visit list with walk-ins and appointments, wait times and service status
Visit card showing a customer checked in with their queue number
Map showing a customer's route to a location with estimated travel times
Three smiling customers shown as circular profile photos

Meet Anytime, Anywhere

Virtual Wait Lists

Customers can join from anywhere while staying informed on their mobile device —no standing around required.  Freeing them up to go about their day and still arrive on time.

Virtual wait list showing three customers queued with their positions and check-in status

Appointment Scheduling

Eliminate the hassle of back-and-forth calls with our easy to use booking system. From first available, to location distance – customers always find the perfect appointment.

Appointment booking screen with a date picker and available time slots

Callback Queueing

Hang up on the hold music, and get a call back when it’s your turn. Employees get a stress free day and customers get their time back.

Call back now button on a queued visit, letting staff phone the customer when it is their turn

Virtual Meetings

Now your nearest location is just a click away.  Customers save the hassle and travel time while your team is freed up to work from anywhere.

Join meeting button on a scheduled visit for a video appointment

Meet Anytime, Anywhere

Virtual Wait Lists

Customers can join from anywhere while staying informed on their mobile device —no standing around required.  Freeing them up to go about their day and still arrive on time.

Virtual wait list showing three customers queued with their positions and check-in status

Appointment Scheduling

Eliminate the hassle of back-and-forth calls with our easy to use booking system. From first available, to location distance – customers always find the perfect appointment.

Appointment booking screen with a date picker and available time slots

Callback Queueing

Hang up on the hold music, and get a call back when it’s your turn. Employees get a stress free day and customers get their time back.

Call back now button on a queued visit, letting staff phone the customer when it is their turn

Virtual Meetings

Now your nearest location is just a click away.  Customers save the hassle and travel time while your team is freed up to work from anywhere.

Join meeting button on a scheduled visit for a video appointment

Spread the Demand

Several QLess console windows side by side representing multiple service locations

Remote Join

Join the line from the comfort of your own home. With Mobile Queueing® and web sign-up, customers can join from anywhere
 
Map with estimated travel times so a customer can join the queue before leaving home

Multi-location Load Balancing

Smartly direct customers to high-capacity locations, balancing wait and drive times with mapped recommendations.
 
Monthly calendar showing available appointment slots with an option to find the next opening

First Available

Share live appointment availability across nearby locations, smoothing demand, reducing wait times, and serving more customers.

Reduce No-Shows

Appointment Reminders

Make missed appointments a thing of the past with our configurable appointment reminders. Customers arrive on time, at the right location, and prepared – your team avoids wasteful idle time.

Appointment reminder reading 'Appointment in 1 h 30 min' with 'I'll be there' and 'I can't make it' buttons

Appointment Self-Reschedule

Allow customers to adjust their bookings as needed, keeping your schedule fluid and filled. This freedom enhances customer satisfaction while maintaining a seamless appointment calendar.

Reschedule screen offering a new appointment date and time with a 'Reschedule visit' button

Smart Appointment Cancellation

Experience hassle-free booking management. Our optional smart cancellation feature automatically cancels and prompts for reschedule after a few failed reminders.  Reducing no shows and optimizing your appointment flow and availability.

Visit list showing a notice that a customer's visit has been canceled

Auto Appointment Refill

Automatically alert customers to open spots from cancellations or reschedules, so they can snag an earlier appointment. It’s quick, boosts satisfaction, and lets you serve more people!

Prompt offering a customer an earlier appointment slot with 'Yes, change it' and 'No, show next available' buttons

Improve Operations

Live Insights

From 50k feet to the ground floor, Live Insights offers location managers real-time updates on critical service metrics, including total customers served, wait times and service bottlenecks.  Quickly identify and fix issues, keeping your location running smoothly.
Live insights dashboard with a joins per hour chart and station performance gauges

Customer Insights

Our pre-built customer analytics offer a clear look at customer satisfaction across teams, locations, and services. Fine tune your operations to maximize revenue and make customers happy.
Customer insights chart showing wait time distribution with average CSAT score and survey response rate

Employee Insights

You can’t improve what you don’t measure.  We put actionable intelligence in the hands of your location managers – tracking employee productivity, efficiency, idle time and more – elevate your team, foster skill development, and enhance customer satisfaction.
Employee insights scatter chart showing interaction counts and efficiency for individual staff

And there’s more

2-Way Communication

Staying updated is at the core of QLESS. With two-way communication, customers stay informed and have the ability to send back real-time updates, ensuring stress-free service and completed transactions. A well-connected customer is a happier customer!
Two-way text conversation between staff and customers with a notification alert
Capacity planner chart showing projected demand by time period

Capacity Planning

We all have important services that need to fit into the day – Capacity Planning adds predictability to your schedule, ensuring critical services have adequate staffing.  With QLESS, the right mix of work gets done without the long lines.

Emergency Shutdown

Unpredictable situations require agility. Shut down locations or redirect appointments at a moment’s notice while notifying customers via SMS or email.  Ensure everyone’s safety with a rapid response and clear, consistent communication.
Emergency shutdown toggle showing a location closed until 11:59 pm by a staff member
Self-service configuration panel editing a location welcome message and notification toggles

Self-Service Configuration

We know customer engagement, but no one knows your business like you do.  That’s why we built QLESS as a robust, flexible solution. Easily tune our platform and make it as unique as you are.
 

Case Studies

Case Study

How C-Lab Eliminated Lines and Improved Patient Care in the Process
“The staff absolutely loves QLESS because you can manage patient
  • Healthcare

Case Study

Shorter Lines, Greater Insights at Broward College
  • Higher Education

Case Study

QLESS Transforms State DMV by Cutting Queues and Reducing Wait Time for Citizens
  • DMV

Case Study

75% Faster Service Times and Improved Customer Satisfaction at Steamboat Sports
  • Hospitality

The Wait is Over®

Join other leading organizations trusting QLESS to transform how they deliver for their customers.
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Queue entry for a customer booked for routine blood work showing estimated duration and preferred language

Empower your customers

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