Overview
Eliminate Long Lines & Reduce Walkaways- Reduce Customer Complaints
- Boost Staff Productivity & Operational Efficiencies
- Gain Valuable Insights with Tracking & Reporting
- Enhance Communication & Customer Engagement
Queue Management Features
Omni-channel queue entry: customers join a virtual queue online via your website, using their mobile phone (text or voice), or at an on-site kiosk. Our queue management system features learning algorithms process several data points to provide an accurate forecasted wait time for each customer.
Our FlexAppointments feature handles walk-ins with ease, slotting them around scheduled appointments. Once FlexAppointments is running, you won’t see any more rushes followed by empty gaps between customers. With QLess, you’ll also build up helpful customer data, including names, contact information, and service needs.
With QLess, notifications and regular updates let customers know as they move to the front of the queue. Plus, customers can request more time, view any status updates, or cancel their appointment. QLess messages are sent by text, voice, or device application and are customizable.
Your customers can download the QLess app to receive real-time wait time information. Kiosk software is available for easy self-serve check-in. Our acclaimed app has received 4.6 out of 5 stars in both app stores.
QLess can deliver personalized and targeted communication with your customers using SMS marketing. Tailor your promotions with video or slideshow marketing.
QLess can harvest data from customer surveys in real-time. This process provides you with an in-depth analysis of what works well and what changes are required in your business. Our customer feedback feature provides valuable insights to ensure excellent staffing, pinpoint needed procedural improvements, and drive improvement to your offered customer services.
Our real-time Dashboard displays each queue and location. At-a-glance views provide live data of what is currently happening at your locations.
With Calendar, display appointments based on the day, week, or month. Filter appointments by location, queue, and scheduled resource. Obtain a more fine-grained view of appointments at each location. Search for scheduled appointments. Resource availability management.
Access real-time data for each queue or location. Our queue management system features reports that include no-show rates, return rates, outcome, transaction type and service duration.
The Concierge App allows your staff to get out from behind the counter and interact with customers. With an internet connected iPad, staff can add customers to the queue, view and share expected wait times, and summon customers.
Kiosks in your lobby or waiting room allow customers to add themselves to a queue without staff assistance. The touch-screen gathers customized information, such as your customer's name, phone number, and type of service requested. Kiosks can print paper tickets (if needed), connect wirelessly, adhere to ADA accessibility standards, and can scale to include additional future locations. We offer several styles of kiosks that can either be freestanding, wall-mounted, or counter-mounted.
Easily configure your account, manage your queues per location and manage employee accounts. Customize voice and SMS messages by department and transaction type.
100% web-based and supported by all standard browsers. With a suite of over 180 APIs, we offer seamless integration with any software solution.
Queue Management System Benefits
- Eliminate Long Lines and Reduce Walkaways
QLess technology provides an effortless way for your customers to quickly access the services they need without standing in line. In fact, with QLess you will shorten on-site wait times up to 97%. In addition, business revenues will soar while reducing walkaways up to 75%.
- Boost Staff Productivity and Operational Efficiencies
Our interactive queue management system allows your staff to schedule appointments, manage lines, and even steer customers to less busy times of the day. The result: 90% improvement in staff productivity that is better equipped to deliver optimal service.
- Reduce Customer Complaints
Timely updates and notifications alert customers as they move to the front of the queue. Fast and efficient appointment scheduling enables your customer to feel empowered and in control of their time. In fact, our partners track a 100% improvement of customer satisfaction upon implementing QLess.
- Gain Invaluable Insights with Reports
Equip your business with key data to improve customer service. QLess Reports provides with real-time reporting and powerful analytics for critical decision-making, such as anticipating peak periods to optimize staff productivity. Our partners track a 35% wait forecast accuracy improvement over human experts.
- Enhance Communication and Customer Engagement
Our system offers bi-directional communication between your staff and customers. With enhanced customer communication, our partners report a 20% reduction of no-shows. Likewise, our automated survey feature collects real-time feedback – providing valuable insight to identify procedural enhancements and drive improvement to customer services.
Technical Specifications
The days of managing your own servers are coming to an end. Let QLess keep your system running, so you can focus on running your business.
- 100% Web-Based
Login and you’re off to the races! No hardware, no downloads, and no local servers are necessary.
- Supported Devices
Compatible with iOS and Android devices.
- Guaranteed Uptime
We guarantee a 99.9% uptime with our 200% SLA Guarantee.
- Secure
Data is encrypted in transit with TLS 1.2 256-bit encryption, and data is protected at rest with AES encryption.
- Seamless Upgrades
We’re always running the latest and greatest version of the software — as new queue management system features are introduced, you can start using them immediately!
