Top 7 Reasons to Scrap Your Customer Service Numbering System
We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room is about to live up to its name. They’re out-of-date tools for an obsolete system. Instead of a customer service numbering system, virtual queuing can…
Three Ways to Reduce Wait Time in Any Government Office
Government offices are synonymous with long wait times. There are numerous cities where DMV wait times stretch past an hour on average, for example. The reason for these intimidating wait times is simple — up until recently, everyone needed to go to these offices in person to get anything done. Permits, license renewals — you…
The next billion-dollar markets
David Thomson, an intense former technology executive and management consultant, has spent the past three years figuring out exactly what it takes for a startup company to reach that magic revenue threshold of a billion dollars. He lays out his findings in a new book called Blueprint to a Billion (for more information, see blueprinttoabillion.com).…
The What, Why, and How of a Customer Journey Platform
Introduction The customer journey is now something that defines modern business, providing a good experience is always important. In the age of social media and online reviews, where customers have more options than ever, businesses need to go above and beyond to secure their loyalty. Investing in the customer experience is a savvy business…
The Virtual Waiting Room: Increase Patient Satisfaction and Boost Operational Efficiencies
Patients hate sitting in waiting rooms. If they’re waiting for an appointment, they’re already anxious about the medical condition that brought them there, and the waiting room compounds their anxiety. They worry about the spread of germs from other sick patients, and they worry about the things they need to get done in their day.…
The Value of Customer Service — Even After the Pandemic
Throughout the pandemic, businesses have found innovative ways to help their customers shop and open their stores, all in order to service their customers better. With many shops forced to close for several months, the pandemic helped businesses realize the value of customer service and to promote positive experiences and create new ways to retain…
The Steps to Implementing Queue Management Business Apps
If you own or work in a business setting that accumulates long lines and wait times, you may ask yourself, “Isn’t there a better way to manage these crazy lines?!” While the take-a-number system may have dominated the past century, we now finally have a better way. The QLESS queue management business apps allow your…
The Role Tech Infrastructure Will Play in Efficient Vaccine Distribution
Originally published in ToolBox Tech. The COVID-19 vaccines are here, but getting them to 331 million Americans will be a monumental challenge. Luckily, the technology exists to ensure healthcare professionals maintain a steady pace of inoculations while keeping people safe, says Kevin Grauman, CEO of QLESS.In March 2020, the world as we knew it ground to…
The Ques for Lines at Your School Are Impossibly Long? Go With A Queueless Solution
As students set foot on campus tours each year, they quickly recognize that each one has a unique vibe. Prospective students tour schools, expecting to find a place that melds with their own values and needs, they quickly absorb the excitement and feel of each campus and analyze their own compatibility with the school.One thing…
The QLESS Web Services API – Building on the QLESS Mobile Wait Management, CRM & Marketing Platform
Did you know that virtually all QLESS functions are available via our secure API, so you can integrate wait management, customer flow management, mobile queueing, mobile CRM, analytics and/or mobile marketing into your own application? Integration is a breeze. The possibilities are endless. Contact us today for details.–Alex