Winter is upon us, and people are looking for ways to enjoy the season without being shut in by COVID-19. Ski resorts, like most other businesses, will likely take a hit this year, so it's important to enact social distancing measures promptly and make the most of this profitable time of year. Virtual lines make customers feel safer and let them wait where they choose. The QLess client scheduling app…

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Improve Operational Efficiency and Provide Great Customer Experience With some of the busiest shopping days rapidly approaching, stores are bracing for an onslaught of last-minute shoppers and a few more weeks of chaos. Unlike the shoppers that begin shopping in October or November -- 83 percent of holiday shoppers -- these customers will be stressed out and distracted, looking for efficient ways to complete their holiday shopping list. To retain…

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The archaic method of using call centers and obsolete data management systems to schedule appointments burdens your employees, frustrates customers, and causes productivity and revenue loss for your organization. The traditional appointment scheduling system is extremely inefficient, depleting your business and customers' precious resources. On average, Americans waste 37 billion hours of their precious time each year waiting in line. This customer service inefficiency costs businesses more than $130 billion…

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The shooting range industry is growing in popularity. As more Americans become first-time gun owners in the midst of the COVID-19 pandemic, more people will visit shooting range facilities to learn how to properly handle and use their weapons. Many shooting ranges are ill-equipped to handle an increase in the number of visitors, resulting in long wait times, poor customer experience, and lost revenue. The termination of national lockdowns and…

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Originally published in UniversityBusiness. Read here.  Despite major changes to classes, student services and experiences, higher education appears to be surviving the fall semester. Unfortunately, the pandemic meant that it was not nearly as successful as previous years or as predicted. Undergraduate attendance plummeted 2.5 percentand international undergraduate enrollment was down 11 percent. This forced many colleges into a difficult position financially. Yet most are still choosing to enter the winter semester without…

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