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A Radical Upshift in the Customer Experience

QLess FlexAppointments reduce on-site wait times with easy-to-use appointment scheduling software.

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Improved customer flow increases satisfaction by 20%.

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Existing appointments seamlessly integrate with walk-in customers.

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Customers are notified of delays to control expectations and reduce frustration.

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Analytics provide data about the customer's experience, as well as staff productivity.

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Proactive SMS communications curtail no-shows and reduce on-site wait times.

Revolutionizing Appointments As We Know Them

Why should customers have to wait, even though they have an appointment?

Imagine appointment scheduling solutions where appointments updated on their own so that every customer arriving late was automatically pushed back in the queue.

Introducing QLess FlexAppointments.

FlexAppointments offer a new solution to wow your customers. Built within the QLess appointment scheduling software, FlexAppointments seamlessly integrates your existing appointments with walk-in customers – an elegant solution to eliminate scheduling gaps when appointments are canceled. Your customers have access to it anytime, anywhere.

How FlexAppointments Work:

  • Customers book an appointment for a future day and time. The appointment scheduling system sends text and email reminders to the customer, reducing no-shows.

  • Meanwhile, you are able to accept walk-ins as schedule openings occur. QLess automatically gives an appointment holder the first priority in the queue for a given time slot. FlexAppointments always take priority for the time slot that has been booked no matter how long the queue.

  • As the time of the customer’s FlexAppointment approaches, QLess automatically places the customer in the virtual queue of your software.

  • An interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. For example, on the day of an appointment, if a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.

Learn More About Products in Demos

Flexible Appointments, Solid Customer Experience:

  • Seamless, easy to use, automated software

  • Bi-directional communication between employees and customers

  • Automatically send text and email reminders

  • Appointment scheduling software accepts walk-ins with ease

  • Requires no installation or costly updates, ever

Click here for our Features and Benefits

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Some of our clients include:

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