FLEX APPOINTMENTS ™

Create business predictability.
Deliver customer convenience.

MONDAY

TUESDAY

WEDNESDAY

Joe S.
Virtual Appointment
Summon
Reschedule

Aurora R.
Virtual Appointment
Summon
Reschedule

Sonoma L.
In-Person Appointment
Summon
Reschedule

Open
In Person Appointment
Schedule Now

Open
In Person Appointment
Schedule Now

Open
In Person Appointment
Schedule Now

Open
In Person Appointment
Schedule Now

Marissa J.
Virtual Appointment
Start Now

MON

TUE

WED

THU

FRI

OOO

OOO

OOO

Nicole T.   |   3:50pm 
License Renewal in Room 503B

Brandon L.  |   2:00pm
Tag Renewal ( Phone )

Charlie M. | 10:00am
Written Test ( Zoom )

Eliminate the wait.

Harness the power of predictability. Allow customers to 'skip the line' altogether.

Give your staff greater visibility into their workday by enabling customers to book an appointment for a future day and time.

Manage appointments & walk-ins with ease.

Seamlessly integrate your scheduled appointments with walk-ins.

Automatically prioritize customers with appointments and serve walk-ins as scheduling openings occur.

APPOINTMENTS

WALK-INS

SERVING

MON

TUE

WED

THU

FRI

"I need to cancel my appointment"

Take control of your schedule.

Allow customers with scheduled appointments to inform your staff of delays or cancellations.

Serve walk-ins to eliminate unforeseen idle time.

Real-time insights.

Leverage analytics to understand customer engagement preferences.

Discover new insights behind customer behavior and trends.

2.6m

min

44.5m

median

241.9m

max

70%

8.5

of 10

Features

Integrates with walk-ins

Unlike traditional appointment scheduling software, QLess enables organizations to integrate scheduled appointments with walk-ins. This queuing system integration allows organizations to prioritize customers with scheduled appointments but serve walk-ins as openings occur, minimizing idle time while increasing throughput.

Accessibility

The omnichannel capabilities of our appointment management system allow customers to schedule appointments from anywhere via the appointment booking app, text-to-join, website, QR code, or onsite kiosk. The same UX is applied across a variety of platforms and device types, so the experience for customers and staff is seamless.

Flexibility

Bi-directional communication capabilities within our appointment scheduling software allow customers to notify staff if they need to reschedule or cancel their appointment; improving an organization's customer journey management and delivering a simple and flexible experience to patrons.

Tracking & Reporting

With our appointment management system, managers and staff have visibility into how many appointments are scheduled for a given day, week, or month, and robust reporting capabilities to see how many appointments are scheduled per employee, department, service type, and more. This level of insight empowers organizations to better manage resources, adjust workflows, and improve operational efficiency and the customer journey.

Resource Matching

Advanced queuing system technology automatically matches customers to pre-designated employees based on service type, creating a streamlined workflow. This dynamic segment of our customer flow management software puts end-users at the forefront, increasing customer happiness and providing a superior experience.

Customization

Organizations can use our appointment management system to configure appointments to match their ideal workflows. Whether an organization would like to customize appointments by type, length, assigned employees, or required documentation, our queue management system is ready to adapt with you.

Schedule A Demo

Empower your customers.

We're here to help.

Explore common questions or feel free to reach out to us.

To put it succinctly, QLess is an all-in-one queue management system and appointment scheduling software. It is an advanced queue management system that helps businesses manage their customer flows and better control the customer experience. QLess reduces or eliminates the time customers have to spend in line and decreases in-store congestion which improves your business image, helps with staff planning, and provides key insights into the customer behavior and business performance. It is the easy-to-integrate customer journey management solution you’ve been waiting for, no pun intended.