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A Radical Upshift in the Customer Experience

QLess FlexAppointments reduce on-site wait times with an easy-to-use appointment scheduling solution.

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Improved customer flow increases satisfaction by 20%.

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Existing appointments seamlessly integrate with walk-in customers.

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Customers are notified of delays to control expectations and reduce frustration.

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Analytics provide data about the customer's experience, as well as staff productivity.

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Proactive SMS communications curtail no-shows and reduce on-site wait times.

Revolutionizing Appointments As We Know Them

Have you ever had to wait, even though you had an appointment?

Imagine an appointment that updated on its own so that every customer arriving late was automatically pushed back in the queue.

Introducing QLess FlexAppointments.

FlexAppointments offer a new appointment scheduling solution to wow your customers. Built within the QLess appointment scheduling software, FlexAppointments seamlessly integrates your existing appointments with walk-in customers – an elegant solution to eliminate scheduling gaps when appointments are canceled.

How FlexAppointments Work:

  • Customers book an appointment for a future day and time. Text and email reminders are sent to the customer reducing no-shows.

  • Meanwhile, you are able to accept walk-ins as schedule openings occur. QLess automatically puts an appointment holder first in line for a given time slot. FlexAppointments always take priority for the time slot that has been booked no matter how long the queue.

  • As the time of the customer’s FlexAppointment approaches, QLess automatically places the customer in the virtual queue of your appointment scheduling software.

  • Our interactive appointment scheduling solution offers bi-directional communication connecting your staff with customers. For example, on the day of an appointment, if a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.

Flexible Appointments, Solid Customer Experience:

  • Seamless, easy to use automated appointment scheduling software solutions.

  • Bi-directional communication between employees and customers.

  • Text and email reminders are automatically sent.

  • Schedule customers and accept walk-ins with ease.

  • Web-based software requires no installation or costly updates, ever.

Click here for our Features and Benefits

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Some of our clients include:

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