FLEX APPOINTMENTS ™
Create business predictability.
Deliver customer convenience.
MONDAY
TUESDAY
WEDNESDAY
Joe S.
Virtual Appointment
Summon
Reschedule
Aurora R.
Virtual Appointment
Summon
Reschedule
Sonoma L.
In-Person Appointment
Summon
Reschedule
Open
In Person Appointment
Schedule Now
Open
In Person Appointment
Schedule Now
Open
In Person Appointment
Schedule Now
Open
In Person Appointment
Schedule Now
Marissa J.
Virtual Appointment
Start Now
MON
TUE
WED
THU
FRI
OOO
OOO
OOO
Nicole T. | 3:50pm
License Renewal in Room 503B
Brandon L. | 2:00pm
Tag Renewal ( Phone )
Charlie M. | 10:00am
Written Test ( Zoom )
Eliminate the wait.
Harness the power of predictability. Allow customers to 'skip the line' altogether.
Give your staff greater visibility into their workday by enabling customers to book an appointment for a future day and time.
Manage appointments & walk-ins with ease.
Seamlessly integrate your scheduled appointments with walk-ins.
Automatically prioritize customers with appointments and serve walk-ins as scheduling openings occur.
APPOINTMENTS
WALK-INS
SERVING
"I need to cancel my appointment"
Take control of your schedule.
Allow customers with scheduled appointments to inform your staff of delays or cancellations.
Serve walk-ins to eliminate unforeseen idle time.
Real-time insights.
Leverage analytics to understand customer engagement preferences.
Discover new insights behind customer behavior and trends.
2.6m
min
44.5m
median
241.9m
max
8.5
of 10
Features
Integrates with walk-ins
Unlike traditional appointment scheduling software, QLess enables organizations to integrate scheduled appointments with walk-ins. This queuing system integration allows organizations to prioritize customers with scheduled appointments but serve walk-ins as openings occur, minimizing idle time while increasing throughput.
Accessibility
The omnichannel capabilities of our appointment management system allow customers to schedule appointments from anywhere via the appointment booking app, text-to-join, website, QR code, or onsite kiosk. The same UX is applied across a variety of platforms and device types, so the experience for customers and staff is seamless.
Flexibility
Bi-directional communication capabilities within our appointment scheduling software allow customers to notify staff if they need to reschedule or cancel their appointment; improving an organization's customer journey management and delivering a simple and flexible experience to patrons.
Tracking & Reporting
With our appointment management system, managers and staff have visibility into how many appointments are scheduled for a given day, week, or month, and robust reporting capabilities to see how many appointments are scheduled per employee, department, service type, and more. This level of insight empowers organizations to better manage resources, adjust workflows, and improve operational efficiency and the customer journey.
Resource Matching
Advanced queuing system technology automatically matches customers to pre-designated employees based on service type, creating a streamlined workflow. This dynamic segment of our customer flow management software puts end-users at the forefront, increasing customer happiness and providing a superior experience.
Customization
Organizations can use our appointment management system to configure appointments to match their ideal workflows. Whether an organization would like to customize appointments by type, length, assigned employees, or required documentation, our queue management system is ready to adapt with you.
Schedule A Demo
Empower your customers.
We're here to help.
Explore common questions or feel free to reach out to us.
To put it succinctly, QLess is an all-in-one queue management system and appointment scheduling software. It is an advanced queue management system that helps businesses manage their customer flows and better control the customer experience. QLess reduces or eliminates the time customers have to spend in line and decreases in-store congestion which improves your business image, helps with staff planning, and provides key insights into the customer behavior and business performance. It is the easy-to-integrate customer journey management solution you’ve been waiting for, no pun intended.
QLess is a hosted service that runs on our company’s web servers. No proprietary software is necessary to start with the appointment booking app and your customers don’t need to download or install anything.
If a customer uses Qless for online appointment scheduling, the appointment will need to be rejected and rescheduled in order to make changes to the appointment.
If a customer does not show up for their appointment, the appointment software will place them into an ‘expired’ queue and they’ll be labeled as a ‘no-show’. Please note: we recommend removing no-show customers from the expired queue at the end of each day, as customers will continue to receive updates every 30 minutes until their appointment is closed.
Yes, this is currently available through a calendar integration with Office365. Our electronic appointment booking system does not have an integration with Google Calendar at this time, but it is on our product roadmap and will be available soon.
Organizations have the option to establish a check-in system via the QLess platform. Once customers have arrived for their appointment, they must input their phone number in our virtual waitlist to notify staff.
Yes, you can customize appointment length based on service type with the QLess appointment scheduling software.
Yes, the queue management software allows you to create as many queues as you need and can customize each queue to align with your needs.
Yes, you can customize the appointment scheduling software to assign certain employees to specific appointment types so that customers are only able to schedule appointments with pre-designated team members.
Yes, this is possible within settings on the appointment management system.
Yes, all the appointment scheduling software features will do this automatically.
Yes, you can export this data with the appointment management system or create a custom report with help from our support team (additional charges may apply depending on the scope of work for the custom report)
The Advantages of Using Online Appointment Scheduling Software for Government Offices
Enhance the citizen experience with customized waiting room solutions.
7 Benefits of Using an Online Queue Management System
Waitlist software keeps staff organized and students happy.
Brick-and-Mortar’s Future Lies in Extending the Online Shopping Experience
Focus on customer interaction management with an appointment booking app that enhances shopper experiences.
Learn About The QLess Queue Management Platform
Case Study - Cape Cod Healthcare
How C-Lab Eliminated Lines and Improved Patient Care in the Process