Turn Service Struggles Into Success! Learn how to streamline service and boost efficiency

How bold thinking led to a 270% increase in Students Served at FSW

Download to learn how FSW utilizes Callback Queueing to dramatically improve the student experience.

50%

Shorter Call Duration

Less time waiting, and more time serving students.

100%

Calls Answered

Only 27% of calls were answered before QLESS.

93%

Reduction in Days to Admit

Students are admitted sooner with less hassle.
 

What our clients say

"We needed to flip admissions upside down. We push the envelope a lot - it’s in our DNA."

Jason Dudley

VP, Information Technology and Digital Strategies, FSW

What you’ll learn?

Transforming Student Services

Learn how FSW eliminated long wait times, reduced call volumes, and improved both student and staff satisfaction.

Driving Institution-Wide Adoption

See how initial success led to rapid adoption across the college, including Advising, Financial Aid, Registrar, and more, creating a unified approach to service delivery.

Achieving Measurable Results

Hear how FSW reducing admission times from 40 days to 2.3 days while significantly improving staff satisfaction and work-life balance, among other results.

Webinar Speakers

James Harvey

CEO, QLESS

Steven Kolberg

Senior Coordinator of Accessibility and LMS Administration

Andrae Jones

Director of Student Technology and Strategy

Jason Dudley

VP, Information Technology and Digital Strategies

About FSW

Florida SouthWestern State College (FSW) is a public, 2-year state college serving five counties in Southwest Florida. With an enrollment of 18,314 students during the 2022-2023 academic year, FSW offers a variety of nationally-ranked, career-focused academic programs degrees and professional certifications
 

How bold thinking led to a 270% increase in Students Served at FSW

Discover the QLESS Queue Management System

Service Intelligence

Call Back Queuing

Appointment Scheduling

queue line management

Empower your customers

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