If you operate a financial institution, you know there are peak busy times and days that draw in crowds. On payday, for instance, customers rush to deposit their paychecks and clog up business for others who want to open accounts, inquire about loans, and conduct other routine banking transactions. Long lines and wait times can frustrate customers and cause unwanted stress for your employees. So, the question is: how to reduce queues in banks and other financial institutions? The answer is to use a modern bank queue software that works by utilizing customers' cell phones.
How QLess Bank Queue Software Works
Most bank customers are walk-ins that want to finish their transaction within ten minutes. They certainly don't wa…
Once thought of as the financial institution for your parents, or even your grandparents, credit unions have remained relatively overlooked for a long time. They've been slow to implement technology or online banking solutions, and haven't traditionally marketed their services to younger generations the way modern banking institutes have. But in response to the COVID-19 pandemic, credit unions are now modernizing faster than ever. By implementing innovative technology solutions, they've helped to reinvent their status, increase loyalty and customer safety, and appeal to younger members. Below, we've highlighted some of the top credit union technology trends coming out of the pandemic.
Appointment scheduling systems