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Calculation:

[(#1) x (#2)] x 0.46 is the estimated annual savings for process cost reduction you can obtain by using QLess. QLess helps reduce process times through applying more automated, self-serving operations and maximizing your employee and resources’ time.

Want to learn more? Read here how a global chemical company improved their average processing time by 46% and saved more than $7MM annually!

Source: Return-on-investment calculations are based on QLess client achievement levels.

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is the estimated increase in transactions. Businesses have seen transactions grow by 30% as QLess enables them collect valuable customer information before they even enter the building, resulting in a reduction in manual processes such as paperwork collection, allowing staff to efficiently serve even more customers.

is the estimated increase in revenue. QLess offers the ability for customers to remotely join a virtual queue, as well as schedule appointments in advance, an uptick in customer transactions correspond to revenue growth.

Source: Return-on-investment calculations are based on QLess client achievement levels.

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is your estimated idle work reduction. Eliminating idle time between transactions ensures employees’ time and resources are optimized and maximizing their productivity. Providing advanced notification of when a customer has gotten out of line prior to being summoned saves valuable employee time.

Source: Return-on-investment calculations are based on QLess client achievement levels.

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is indicative of the potential increase in revenue QLess can help you achieve based on strengthening your customer satisfaction scores. Improving customer satisfaction by 1 point will reinforce brand loyalty and reputation, thus increasing customer spend and revenue.

Congratulations on achieving a 10 in regards to customer satisfaction! is the potential annual increase in revenue you can maintain by using QLess as the solution for your queue management, appointment scheduling, and a better customer experience. Continue to strengthen brand loyalty and reputation, thus increasing customer spend and revenue.

Source: https://hbr.org/2014/08/the-value-of-customer-experience-quantified

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is indicative of the amount of potential loss from negative reviews alone. Business intelligence tools, such as custom reports and real-time metrics, allow for in-depth analysis of customer feedback, its effect on retention, and impact on revenue.

Want to learn more? Read here to learn how an American 4-year university saw a 30% decrease in student complaints!

Source: Return-on-investment calculations are based on QLess client achievement levels.

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Calculation:

By switching to QLess, is the potential amount of savings you can receive due to decreased wait times. Businesses can save, as well as maximize, their physical space by converting waiting areas into sellable/usable space. QLess provides the option for customers to wait anywhere: at a store running errands, in their car, in the comfort of their own home, and enhance their customer experience.

Source: Return-on-investment calculations are based on QLess client achievement levels.

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is indicative of the increase in revenue based on walk-away reduction. Many businesses lose customers (and potential revenue) by not initially joining a line due to the potential wait they’ll have to endure. Diminishing walk-aways unlocks more customers and drives revenue that had been hidden due to unseen wait times.

Source: Return-on-investment calculations are based on QLess client achievement levels.

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Calculation:

is the annual impact, and is the daily cost

Calculation of delay in revenue of ? of customers that do return:

QLess eliminates long spans of time between transactions, so employees are no longer waiting for a customer to come into line, or upsetting a customer by moving too quickly. Awareness of the wait provides a better customer experience, and our bi-directional communication allows employees to inform and update customers of their wait time.

Source: Return-on-investment calculations are based on QLess client achievement levels.

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Calculation:

With QLess, is the potential increase in average sales. Eliminating archaic processes, such as collecting paperwork or manually managing lines, allows customers to save time and enables employees to better attend to customers and their job responsibilities.

Want to learn more? Read here to see how a wholesale HVAC and refrigeration supplier gained a 10% increase in year-over-year returns since deploying QLess!

Source: Return-on-investment calculations are based on QLess client achievement levels.