MOBILE WAIT MANAGEMENT ™
Streamline the customer experience. Drive business growth and efficiency.
QR Code
Mobile App
API
Web
Kiosk
Text-To-Join
Allow customers to join from anywhere.
Empower customers to ‘get in line’ from wherever they are via text-to-join, mobile app, website, onsite kiosk, or API.
Machine learning algorithms process several data points to provide accurate forecasted wait times for each customer. Reduce the need for in-person waits and give your customers the mobility they desire with virtual queues.
Seamlessly manage customer flow.
Eliminate waiting from your customer experience.
Combine personalization, automation, and flexibility to allow your customers to wait when, where and how they want. Improve customer satisfaction with a line experience built for the modern consumer.
Which line would you like to join?
Reply:
1 - Student services
2 - Financial aid
3 - Registrar
2
Please tell us your first and last name.
Aurora Rose
Hi Aurora. There are 3 people ahead of you and your estimated wait time is 8 minutes. We’ll let you know when you reach the front of the line!
Communicate interactively.
Manage customer expectations with timely updates on estimated wait times and their place in line.
Bi-directional communication capabilities allow customers to notify your staff if they need more time or have left the line. Make the queue experience a more personal one with updates, pre-appointment screenings, and more engagement through the entire customer journey.
Operate with intelligence.
Gain real-time visibility into your customer engagement workflows.
Improve resource management and maximize every customer interaction with the help of business intelligence. Provide real-time insights into processes that can boost operational efficiency and drive staff productivity.
40
0
2
4.6 min
8 / 10
3
Features
Machine learning algorithms
Oversees real-time data as well as historical customer behavior patterns from the past 2-4 weeks. Updates every 10-15 minutes with a more accurate estimate for up-to-the-minute customer wait times and business intelligence.
Cloud technology
100% web-based and supported by all standard browsers. No hardware or downloads required, no local servers needed, and easily accessed from a mobile phone.
Integration capabilities
Suite of 180+ API allows for seamless integration with existing software solutions. An appointment scheduling solution that can be easily integrated into your tech stack.
Visibility
Live, at-a-glance views into queue performance across all departments and locations (customer wait counts, transaction type, average transaction times, no show rates etc.). Configure thresholds and be notified when bottlenecks are happening with real-time alerts that improve response rates and real-time monitoring that reduces the chaos of queueing.
Tracking & Reporting
Keeps track of every customer interaction with actionable insights and extensive statistics about employee performance, patron demographics, patron return rates, wait and fulfillment times, and much more. Ability to segment data by hourly, daily, weekly, monthly, or yearly for an in-depth look into business workflows and the customer experience.
Personalization
Allows businesses to further personalize every interaction with each customer -- keeping track of previous visits, special needs, preferred language and more. Increase customer loyalty through a customized customer service experience.
Schedule A Demo
Empower your customers.
We're here to help.
Explore common questions or feel free to reach out to us.
To put it succinctly, QLess is an all-in-one queue management software and appointment scheduling system. It is an advanced queue management system that helps businesses manage their customer flows and better control the customer experience. QLess reduces or eliminates the time customers have to spend in line and decreases in-store congestion which improves your business image, helps with staff planning, and provides key insights into the customer behavior and business performance. It is the easy-to-integrate customer journey management solution you’ve been waiting for, no pun intended.
No! QLess is an agile, entirely digital service built for modern business demands. All you need is an internet-connected device with a web browser and you can implement this effective queue management solution. Whether you’re on a computer or a mobile device, you can use QLess. If you need kiosks or monitors to optimize the QLess experience for your customers, we have teamed with several providers to help supply this hardware for you.
When you start your QLess journey, we enter the average wait time you believe to be standard for your customers. As customers interact with your business and go through your queues and our system, QLess analyzes every measurable interaction your business and customers have. QLess monitors the arrival of customers, the time customers spend in line, and learns to be able to create an accurate forecast through a variety of statistical analysis techniques. If you disagree with the calculated wait time, there is a manual override that can be used at any time. But we are proud to say that to date, our projected wait time is more accurate than the manual overrides by our customers by 36%. Our projections are a highly accurate insight into the actual wait time.
No, we value the privacy of the people that use our services. Just because our clientele is queuing via smartphone does not mean we provide their numbers to third-party sellers. They can opt-in to receive targeted advertising from your business and receive messages from QLess while using our digital queue solution. But they will not receive spam or unwanted messages. Refer to our privacy policy for more information.
QLess allows customers to use text messages (SMS) and voice calls on their mobile device. SMS requires less cell phone coverage than voice calls. If the location doesn’t have service, QLess Monitor displays can be utilized to show guests their spot in line. This provides the same benefits of queue management through a mobile device, as long as customers can see the monitor.
QLess is a flexible solution that can be accommodated to every budget. From one-time installations to enterprise-level systems, we tailor our services to your unique needs. We even have a revenue-producing version that charges customers for priority QLess service, providing your business with monthly payments. Return on investment depends on the business, with some reporting up to a 600% ROI. There are major cost savings associated with virtual queueing as we reduce wait times, improve the customer experience, and optimize business workflows.
For customers that don’t have phones, the old-fashioned systems still work. They can be summoned by staff members when their turn arrives. They can also receive printed QLess tickets or use their names instead of phone numbers. If there is a QLess Monitor display, they can still receive summons through audio or display.
No. Though most of our clients choose to use QLess to manage their entire queue experience, it is up to your discretion. You can choose to have one or more QLess lines next to non-QLess lines. Both can be served by the same personnel. You have options on how to manage the two lines. You can give priority to the QLess line, alternate between one and the other, or split personnel based on handling the QLess line or the walk-in line.
QLess is accessible to any phone that can receive text messages, so just about all of them!
Of course! You can set the language of your choice to be the standard for your system.
Of course! Request a free demo to learn more about the incredible benefits QLess can provide your business with our highly effective queue management system.
Eliminate Citizen Lines and Improve Operations
Take control of your government office with appointment booking software that improves the citizen experience.
7 Benefits of Using an Online Queue Management System
Learn how using virtual waitlist software can significantly reduce queues and improve the customer journey.
7 Common Customer Complaints in Retail that Cost Businesses Revenue
A waitlist app can increase customer satisfaction and decrease your walkaways.
Elevating the Healthcare Patient Experience
Learn how to reduce patient waiting time with a virtual queue management system.