Queue Management Overview
- Eliminate Long Lines & Reduce Walkaways
- Reduce Customer Complaints
- Boost Staff Productivity & Operational Efficiencies
- Gain Valuable Insights with Tracking & Reporting
- Enhance Communication & Customer Engagement
What is Queue Management?
Indeed, the age-old custom of waiting in line wastes the average person up to two years of their life. Long lines build frustration, leading to poor treatment of employees and increased customer complaints.
But technology finally affords a modern savior to this outdated practice.
With queue management software, you will empower your customers to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby.
To begin, your customers join a virtual queue online via your website, using their mobile phone with text or voice message, or at an on-site kiosk (shown on this iPad).
Imagine that your customers are able to move freely and wait where they want.
With queue management software, your customers are given a personal wait time forecast. Timely updates and notifications alert customers as they move to the front of the queue. Accurate wait times keep them in the loop so they're free to tend to other business, instead of waiting in line or a crowded lobby.
The result? Happier, stress-free customers and a staff better equipped to focus on addressing customer needs.
Now that your staff is free from managing long lines, they’re better equipped to handle their workload and focus on what matters: addressing customer needs.
A real-time dashboard captures pre-visit data, so employees are better prepared to deliver optimal service.
By demonstrating respect for your valued customers’ time, you’ll receive positive reviews and improved word-of-mouth – increasing brand reach and overall revenue. With QLess, your business can send customers an SMS text survey to rate their experience shortly after their visit or transaction, which improves response rates compared to similar email surveys.
Queue management software is an effective, convenient solution to schedule appointments and manage lines. Your business will offer a superior customer experience, lower costs, reduce walk-aways, and access key data.
Isn't it about time to streamline operations and increase revenue with the QLess queue management solution?
What are the Benefits of Queue Management?
- Eliminate Long Lines and Reduce Walkaways
Provide an effortless way for your customers to quickly access the services they need without standing in line. With queue management software, you will shorten on-site wait times up to 97%. In addition, business revenues will soar while reducing walkaways up to 75%.
- Boost Staff Productivity and Operational Efficiencies
By equipping your staff to deliver optimal service, manage lines, and even steer customers to less busy times of the day, your organization will experience up to a 90% improvement in staff productivity .
- Reduce Customer Complaints
Timely updates and notifications alert customers as they move to the front of the queue. Fast and efficient appointment scheduling enables your customer to feel empowered and in control of their time. In fact, most organizations track a 100% improvement of customer satisfaction upon implementing a queue management system like QLess.
- Gain Invaluable Insights with Reports
Equip your business with key data to improve customer service. Real-time reports provide powerful data for critical decision-making, such as anticipating peak periods to optimize staff productivity.
- Enhance Communication and Customer Engagement
Gain bi-directional communication between your staff and customers. With enhanced customer communication, your organization can reduce no-shows by 20%. Likewise, automated surveys collect real-time feedback – providing valuable insight to identify procedural enhancements and drive improvement to customer services.
How is Queue Management helpful?
The days of managing your lines have finally come to an end.
With queue management software like QLess, you can focus on running your business instead of overseeing long lines.
Serving a diverse range of industries across government, higher education, healthcare, retail, and logistics – QLess offers an effective, convenient queue management solution to schedule appointments and manage lines for a superior customer experience, lower costs, reduced walk-aways, and access to key data.
If you have customer lines, long wait times, complaining customers, or overworked staff – QLess can help in every way.
Control the efficiency of your daily customer flow and grow your business. Schedule a personalized a demo!