Queue Management Overview
- Eliminate Long Lines & Reduce Walkaways
- Reduce Customer Complaints
- Boost Staff Productivity & Operational Efficiencies
- Gain Valuable Insights with Tracking & Reporting
- Enhance Communication & Customer Engagement
What is Queue Management?
Indeed, the age-old custom of waiting in line wastes the average person up to two years of their life. Long lines build frustration, leading to poor treatment of employees and increased customer complaints.
But technology finally affords a modern savior to this outdated practice.
With queue management software, you will empower your customers to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby.
To begin, your customers join a virtual queue online via your website, using their mobile phone with text or voice message, or at an on-site kiosk (shown on this iPad).
Imagine that your customers are able to move freely and wait where they want.
With queue management software, your customers are given a personal wait time forecast. Timely updates and notifications alert customers as they move to the front of the queue. Accurate wait times keep them in the loop so they're free to tend to other business, instead of waiting in line or a crowded lobby.
The result? Happier, stress-free customers and a staff better equipped to focus on addressing customer needs.
Now that your staff is free from managing long lines, they’re better equipped to handle their workload and focus on what matters: addressing customer needs.
A real-time dashboard captures pre-visit data, so employees are better prepared to deliver optimal service.
When you give customers the power to wait where they want and let them choose to make good use of their time, you’ll receive positive online customer reviews and word-of-mouth recommendations. With an edge over the competition and increased brand reach, you’ll keep valued customers and gain new ones with a solid business reputation. Using the QLess app, you can easily track your satisfaction rates by sending customers instant surveys straight to their mobile devices after each transaction. Make the move to using modern technology.
Queue management software is an effective, convenient solution to schedule appointments and manage lines. Your business will offer a superior customer experience, lower costs, reduce walk-aways, and access key data.
Isn't it about time to streamline operations and increase revenue with the QLess queue management solution?
What are the Benefits of Queue Management?
- Eliminate Long Lines and Reduce Walkaways
Provide an effortless way for your customers to quickly access the services they need without standing in line. With queue management software, you will shorten on-site wait times up to 97%. In addition, business revenues will soar while reducing walkaways up to 75%.
- Boost Staff Productivity and Operational Efficiencies
By equipping your staff to deliver optimal service, manage lines, and even steer customers to less busy times of the day, your organization will experience up to a 90% improvement in staff productivity .
- Reduce Customer Complaints
When customers experience the QLess system in action, it will completely change the way they view waiting in line and scheduling appointments. In the virtual queue, they receive wait-time updates and options to get extra time if needed that boosts their sense of control. You’ll be amazed at the positive results that make customers satisfied and more than happy to return to do business with your company in the future. When the customer complaints are so greatly reduced, you’ll also notice better satisfaction among your valued employees. The QLess app causes a chain reaction of great results and positive vibes from customers to employees.
- Gain Invaluable Insights with Reports
Equip your business with key data to improve customer service. Real-time reports provide powerful data for critical decision-making, such as anticipating peak periods to optimize staff productivity.
- Enhance Communication and Customer Engagement
Gain bi-directional communication between your staff and customers. With enhanced customer communication, your organization can reduce no-shows by 20%. Likewise, automated surveys collect real-time feedback – providing valuable insight to identify procedural enhancements and drive improvement to customer services.
How is Queue Management helpful?
The days of managing your lines have finally come to an end.
With queue management software like QLess, you can focus on running your business instead of overseeing long lines.
Serving a diverse range of industries across government, higher education, healthcare, retail, and logistics – QLess offers an effective, convenient queue management solution to schedule appointments and manage lines for a superior customer experience, lower costs, reduced walk-aways, and access to key data.
If you have customer lines, long wait times, complaining customers, or overworked staff – QLess can help in every way.
Control the efficiency of your daily customer flow and grow your business. Schedule a personalized a demo!