Queue Management Overview
  • Eliminate Long Lines & Reduce Walkaways
  • Reduce Customer Complaints
  • Boost Staff Productivity & Operational Efficiencies
  • Gain Valuable Insights with Tracking & Reporting
  • Enhance Communication & Customer Engagement
 
What is Queue Management?
“I just love waiting in line,” said no one in the history of the world.

Indeed, the age-old custom of waiting in line wastes the average person up to two years of their life. Long lines build frustration, leading to poor treatment of employees and increased customer complaints.

But technology finally affords a modern savior to this outdated practice.

With a queue management platform, you will empower your customers to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby.

To begin, your customers join a virtual queue online via your website, using their mobile phone with text or voice message, or at an on-site kiosk (shown on this iPad).

Give your customers an exceptional experience.

Imagine that your customers are able to move freely and wait where they want.

With a queue management platform, timely updates and notifications alert customers as they move to the front of the queue. Accurate wait times keep them in the loop so they're free to tend to other business, instead of waiting in line or a crowded lobby.

The result? Happier, stress-free customers and a staff better equipped to focus on addressing customer needs.

Now Serving!

Now that your staff is free from managing long lines, they’re better equipped to handle their workload and focus on what matters: addressing customer needs.

A real-time dashboard captures pre-visit data, so employees are better prepared to deliver optimal service.

By demonstrating respect for your valued customers’ time, you’ll receive positive reviews and improved word-of-mouth – increasing brand reach and overall revenue.

Queue management is an effective, convenient solution to schedule appointments and manage lines. Your business will offer a superior customer experience, lower costs, reduce walk-aways, and access key data.

Isn't it about time to streamline operations and increase revenue with a queue management?

 
What are the Benefits of Queue Management?
  • Eliminate ​Long Lines and Reduce Walkaways

    Provide an effortless way for your customers to quickly access the services they need without standing in line. With queue management platform, you will shorten on-site wait times up to 97%. In addition, business revenues will soar while reducing walkaways up to 75%.

  • Boost Staff Productivity and Operational Efficiencies

    By equipping your staff to deliver optimal service, manage lines, and even steer customers to less busy times of the day, your organization will experience up to a 90% improvement in staff productivity .

  • Reduce Customer Complaints

    Timely updates and notifications alert customers as they move to the front of the queue. Fast and efficient appointment scheduling enables your customer to feel empowered and in control of their time. In fact, most organizations track a 100% improvement of customer satisfaction upon implementing a queue management system like QLess.

  • Gain Invaluable Insights with Reports

    Equip your business with key data to improve customer service. Real-time reports provide powerful data for critical decision-making, such as anticipating peak periods to optimize staff productivity.

  • Enhance Communication and Customer Engagement

    Gain bi-directional communication between your staff and customers. With enhanced customer communication, your organization can reduce no-shows by 20%. Likewise, automated surveys collect real-time feedback – providing valuable insight to identify procedural enhancements and drive improvement to customer services.

 
How is Queue Management helpful?

The days of managing your lines have finally come to an end.

With a queue management platform like QLess, you can focus on running your business instead of overseeing long lines.

Serving a diverse range of industries across government, higher education, healthcare, retail, and logistics – QLess offers an effective, convenient solution to schedule appointments and manage lines – for a superior customer experience, lower costs, reduced walk-aways, and access to key data.

We work with some of the largest organizations, including:
Vodafone, NYU, Dow Chemical, Texas Department of Safety, Orange County Tax Collector, Maxon Shooter's Indoor Range, and hundreds of others.

If you have customer lines, or long wait times, or complaining customers, or overworked staff – QLess can help in every way.

Control the efficiency of your daily customer flow and grow your business. Schedule a personalized a demo!

The Wait Is Over: Experience QLess Get a Demo
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