Take the “Wait” Out of the Waiting Room
QLess’s veterinarian appointment scheduling app reduces visitor wait times, improving a clinic’s productivity rates.
Through the QLess queue management system, customers are able to join a virtual online queue. They receive real-time updates about their estimated wait, text to request more time if they’re running late, or get out of line if they want to come back later.
QLess allows you to optionally send your callers a text message while they wait, offering to let them opt-in to receiving future promotional SMS marketing messages. This builds a valuable Customer Relationship Management (CRM) database, so you are able to contact clients who opt-in via SMS with news, pet store coupons, and promotions.
The QLess veterinarian appointment scheduling app lets you alternate voice with text, which helps get your customers’ attention and helps them respond 15% faster than with a single medium. Less time waiting and more efficient check-in and check-out process reduces the chances that pets will misbehave.
QLess is a CRM system that tracks every customer interaction with unique analytics that provide actionable insights about employee performance, customer demographics, return rates, and fulfillment times.
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Provide Better Care for Our Best Friends
For veterinary practices, reputation is important. Customers who are satisfied with the care their pets receive often refer their friends – and people who are dissatisfied also share their negative experiences. Online review sites like Yelp, give people a deserved forum to post their opinions for everyone; it’s more important than ever to deliver a great experience, not just good medical care.
Pet owners and pets sitting for long periods of time in crowded waiting rooms is as unpleasant as it is as unhealthy. Most negative online reviews have nothing to do with care received – and everything to do long wait times and issues related to convenience and management, not care in these types of settings.
QLess veterinarian queue management system empowers veterinary clinics to reduce and eliminate wait times, which leads to better patient experiences. Clinics that work with QLess veterinarian appointment scheduling app are seeing their positive reviews increase.
- Pet owners are freed from the waiting room and can wait anywhere for their appointment
- Ease of use for both pet owners and staff
- Real-time, virtual queues are easy to monitor and manage
- Notify pet owners of delays to control expectations and reduce frustration
- Analytics gives you data about pet owner experience as well as staff productivity
- Monitor real-time information of the number of waiting patients
Request a free demo of the QLess veterinarian appointment scheduling app today to learn how our cloud-based solution can benefit your veterinary clinic or animal hospital.