Serving Citizens Better
Shorter Lines For Government Services
Standing in line at local government offices to pay taxes and fees, request information and documents, and apply for licenses and permits may be a fact of life, but that doesn’t mean anyone enjoys it – not the citizens who need services, nor the government employees who serve them.
In fact, the #1 citizen complaint when accessing these services is how long they have to wait on line to conduct their official business. One of the best ways for government offices to improve this key metric for quality of service and also improve the productivity of government employees is to reduce those wait times to the minimum possible.
QLess delivers a technology solution that allows citizens to spend less time in line, completing their business quickly and efficiently. Citizens enter virtual queues from on-site kiosks, by computer, or from any mobile phone. They are notified via text message as their turn approaches. Therefore, government employees spend less time managing traffic and listening to complaints from patrons, and are able to focus on serving citizens and getting them on their way.
We have 100% customer retention — every government agency using QLess has stayed with us!
“QLess saves permit applicants hours of wasted time, reduces stress for everyone, and allows our staff to better monitor performance.”
The Wait Is Over
QLess reduces citizen wait times, boosts staff productivity
Citizens receive real-time updates about their estimated wait times and can text to request more time if they’re running late, or get out of line if they want to come back later.
You can communicate with your citizens through text messages, voice calls, and via the QLess kiosks and monitors on location.
QLess lets you alternate voice with text, which helps get your citizens attention and delivered to you 15% faster than with a single medium.
Analytics provides in-depth information regarding citizen behavior and service metrics on no-shows, walk-aways, service duration and customer profiles.
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Improving Public Perception with Technology
Are you using the latest technology to improve public perception of your government office? In this webinar, we evaluate the trends in technology influencing government processes, customer service, and public perception.Watch ‹
Managing the Chaos in Your Government Office
Implementing any of the following ideas in your office lobby will improve your citizen’s experience. And if you’re able to eliminate the inconvenience of waiting in a physical line, you can improve citizen satisfaction even further while allowing staff to feel confident and in control.Read more ‹
County Government Cuts the Line for Licenses and Taxes
“QLess has been a real catalyst for communication with our citizens, and we’re very happy with that. So far, we’ve received more than 13,000 survey responses, and this information is allowing us to make modifications and changes to our operations for even better service.”
— Jim Cochrane, Chief Information Officer at Orange County Tax Collector