QLess helped a major chemical company solve a seemingly intractable problem by significantly reducing the time it takes to certify contractors to deliver its products. Instead of making contractors wait in line and waste valuable time, they simply use a kiosk, powered by QLess technology, to process their credentials.



Few industries are as highly regulated as the chemicals industry. Concerns about environmental impact, worker safety, and domestic security have led to strict protocols for contractors who are responsible for transporting hazardous items.

As part of the process, all drivers must complete multiple forms and vehicle inspections that must be approved by the company before the drivers are permitted to leave the premise. This often leads to situations where drivers spend valuable time waiting in line rather than being on the road. Our customer needed a way to expedite this process to save substantial operating costs.



Since mobile phones are not permitted in many parts of chemical-manufacturing facilities, using an electronic line-management system seemed like a daunting task. QLess looked at all of the customer’s needs and implemented a kiosk-based system to meet their specific requirements. Instead of waiting in long lines, contractors simply walk up to a bank of automated kiosks and apply for the proper permits. This not only reduces inefficiencies caused by contractors billing for waiting in line, but the QLess solution also allows the company to redeploy its resources more effectively by automating their formerly time-consuming, paper-based process.

"QLess permit queuing has reduced the amount of time between when our contractors arrive and when they begin work," said the Operations Project Leader.



The results of the initial implementation have been strong: reduced wait times, improved staff productivity, and the company lowered both its vehicle maintenance and operational costs.

"QLess has allowed us to reduce average wait times to 9 minutes and improve our average processing times by 46% saving us more than $7MM annually," said the Operations Project Leader.

Contractors and drivers have already noticed the improvement and are far more satisfied with the efficacy of the new process. In addition, the company gained valuable analytics that revealed operational obstacles to correct inefficiencies.

"QLess has allowed us to reduce average wait times to 9 minutes and improve our average processing times by 46% saving us more than $7MM annually." —Operations Project Leader, Multinational Chemical Company

With the help of QLess, one of the globe’s largest chemical companies was able to streamline its contractor certification process. Using our manufacturing management software, the company reduced wait times and therefore reduced operating costs. At QLess, our mission is to help companies optimize their resource use to increase profits, improve client and contractor relations, and save on operating costs.

How QLess Revolutionized Industrial Management

Large corporations in the chemicals industry have to jump through hoops to meet industry standards. The field is highly regulated, and for good reason, but this can lead to tedium and unoptimized business practices. Contractor registration and certification involves completing forms and vehicle inspections before beginning any deliveries.

For one large chemical company, QLess technology used on-site kiosks equipped with manufacturing management software to expedite contractor certification. Rather than take a number and wait in line, drivers could apply for permits digitally. This kiosk-based registration allowed for benefits related to management like:

  • Eliminated contractor billing for long wait times
  • Optimized staff and supplies due to automated, paperless permit applications
  • Increased active work time during the billing period for contractors
  • Reduced wait times to 9 minutes
  • Improved average processing times by 46%
  • Lead to over $7M of annual savings
  • Increased contractor satisfaction

The QLess Solution To Inefficient Queues

This multinational chemical company found substantial savings with the help of our QLess manufacturing management software. The transportation of hazardous items can be a difficult process to oversee. Companies have to meet industry standards for domestic security, environmental impact, industrial management, and worker safety. QLess eliminates costly and time-consuming queues with our on-site, user-friendly kiosks.

As with many of our projects, the implementation of QLess technology has a proven track record of saving money and improving productivity in large-scale chemical companies. Interested clients can request a demo of QLess’ technology today.

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