The Qless Blog

The death of brick-and-mortar retailers has been predicted for years, and the pandemic has seemingly only exacerbated the demise. According to a recent survey, 25 percent of consumers are shopping online more than ever before. Luckily, brick-and-mortar shops still hold an important place in the consumer journey. In 2019, only 7 percent of shoppers were online-only shoppers. There’s also been a significant push to support local throughout the pandemic. Since…

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Recently, a friend of mine was discussing the many benefits of the new curbside pickup trend that has been implemented by retailers, grocery stores, and even restaurants. Throughout the pandemic, curbside pickup solutions have made shopping efficient, especially as stores continue to stay busy and the weather turns worse. Although it was popularized by the pandemic, demand for curbside pickup means that it will likely continue to be used by…

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Originally published in RouteFifty The long-awaited Covid-19 vaccine has arrived. As of now, three pharmaceutical companies--Pfizer, Moderna and AstraZeneca--have announced that their vaccines are anywhere from 70 and 95% effective. And with the approval of the Pfizer and Moderna vaccines, the U.S. is now embarking on the largest vaccination distribution campaign in history. As it did for keeping individuals safe throughout the pandemic, technology and data will need to be leveraged in…

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Originally published in RetailCustomerExperience Let's face it: 2020 is shaping up to be one of the worst years on record for brick-and-mortar retailers. Physical stores have been losing ground to online sellers for years, shopping malls have been in decline for more than a decade, and the COVID pandemic has created lockdowns and social distancing rules that are making it difficult to leave home to shop. And as if things…

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Winter is upon us, and people are looking for ways to enjoy the season without being shut in by COVID-19. Ski resorts, like most other businesses, will likely take a hit this year, so it's important to enact social distancing measures promptly and make the most of this profitable time of year. Virtual lines make customers feel safer and let them wait where they choose. The QLess client scheduling app…

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