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QLess replaces physical lines and waiting rooms with virtual, mobile lines.

Your customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from QLess Queue Manager.
Your customers can roam freely while they wait.
QLess sends them an SMS or calls shortly before their turn arrives.

All you need is a Web browser. It's that simple.

The average American spends over 2 waking years of her life waiting in line *.

Wouldn't your customers love it if you could help them get some of that time back? QLess allows them to wait for your services however and wherever they choose by holding their spot in line with their cell phone. This decreases your customers' perceived wait time, and can be a great customer-service differentiator.

This is pretty cool, since it allows you time to shop at the local stores...and not worry about missing your name called out.
- Eddie C., QLess user

QLess is Software as a Service

There are no servers for you to buy or maintain, and no software for you to download or install. Just fire up a Web browser on any computer, login at QLess.com, and you're good to go. Your account can be setup and ready for use within hours. We manage all of the phone/SMS infrastructure too.

If you're looking for a complete solution, we're happy to provide you with hardware, from laptops to touch-screen terminals to touch-screen self-serve kiosks to wall-mounted LCD monitors. But every component of QLess can run on commodity hardware, allowing you to leverage relationships that you may already have in place with computer equipment vendors.

Looking at integrating with your existing systems? QLess supports a full suite of over 80 secure, high-performance REST-based web services that allow quick and easy integration with nearly every aspect of our system.

Intuitive Interface for Employees and Customers

QLess Queue Manager provides a real-time animated, graphical view of your virtual queues. The interface is designed to be optionally used from a touch screen computer, and includes an on-screen keyboard. Employee interaction can be as simple as touching two buttons.

QLess Kiosk provides a simple series of touch-screens for customers to enter themeselves into your virtual queues. They can also enter themselves into queues with their cell phones, either through our Interactive Voice Reponse system, or by responding to text message prompts.

It's a really intuitive system...We've had absolutely no problems with our hostesses learning the system.
- Michael Wilson, Manager, Border Grill

The QLess Quadruple Guarantee

QLess helps you grow your business by providing not only better queue management but also a complete mobile marketing system. We know that QLess will work for you, so we've decided to remove any doubts you might have by offering you our QLess Quadruple Guarantee.

If your business deploys QLess in accordance with the QLess Best Practices Guide, we guarantee that you'll receive a 4x return on your QLess investment within the first four months. If you don't, and you decide to stop using QLess, then we'll make up the difference by paying you cash!

How can we afford to do this? The bottom line is that we know that QLess works and our QLess Customer Tracking System gives us the ability to prove it to you. Our confidence in QLess comes from its amazing ability to reduce no-shows and turn-aways, turn people waiting into people spending, and proactively capture phone numbers from your waiting customers on an opt-in basis to let you create SMS marketing campaigns.

(Guarantee excludes any optional hardware fees, which go to our hardware providers.)

Winner, Best Overall
Company of the Year, 2010

AMERICAN BUSINESS AWARDS

Why our customers love QLess

Educating people [about their wait] helps tremendously.
- Patricia Rogers, Citizen Services Director, Nashua, NH
I love that I can just call you any time to get help, and not have to worry about automated menus or voice mail.
- Danielle Wrabec, Manager, Independence License Office, Missouri DMV
QLess? It's quick, it's convenient. Quick and easy tool. Quick to navigate through. It's very easy for me. I don't have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has been overwhelmingly positive. It has given our customers a sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts wasting time trying to find them. We don't have to have [hosts] trying to give them more information or when their table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
I am very excited to use all the features of this system and am so relieved to see customers using it with ease.
- Cyril Wrabec, VP, Independence License Office, Missouri DMV
So far I am ecstatic with the app and even more happy with the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied customers. We liked it a lot because it gives us the option to see what customers are there & service them accordingly. Everybody was excited. Every store should have QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
I like QLess. It's more modern. Yelling out names is so unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas

No hardware costs. No long-term commitments. Satisfaction and 400% ROI guaranteed. Want to learn more? Send us an e-mail or call our sales line at

877-4-0-LINES

(877-405-4637)

Outside the U.S. please call +1-626-380-2121 (service in English, Spanish, German or French). Or contact our European headquarters in Barcelona (Spanish & English) at +34 934 675 824.

As seen on...

"The QLess premise seems promising."
"The plus for establishments is they have less grumpy consumers standing around and are able to create a more efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country, the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight (it's all Web-based) than the type of hardware and software-based solutions that you typically encounter at busy restaurants."
"Imagine if you never had to stand in line again...if every time you showed up somewhere, it was your turn to go. That's the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number, leave and get a text relaying when they can return, Ross said. They can manage their time as opposed to being a prisoner of the DMV."
"Is this the future of mobile CRM?"
"QLess can bring targeted advertising closer to a reality. Not only does QLess know its customers' phone numbers, it knows if the customer has down-time (since they're waiting in line), and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight at the absolute peak time of the day — and there were no lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing that they were not updated on their wait status or were misquoted."

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