Retail

Benefits

QLess brings you additional revenue by getting your customers spending their time in your stores shopping instead of standing in line.

How long do your customers wait in line to check out? According to the International Council of Shopping Centers, the average customer spends about $1 per minute while shopping. If a store serves 500 customers per day and the average customer spends just 10 minutes waiting in line to check out, that’s $1,825,000 per year in additional revenue that could be realized by letting customers continue to shop instead of standing in line.

On top of that, a recent survey found that 24% of consumers abandon their purchases, and walk out of the store when faced with a long line. QLess not only lets you ensure that those customers complete their purchase, but keeps them shopping while they’re waiting!

Better customer experience

Products are consumed, but services are experienced. QLess gives your customers a more satisfying experience, which can give you an enormous edge over your competition. QLess reduces your customers’ perceived wait time, even if their actual wait time doesn’t change at all.

Check out some customer feedback at some of our Vodafone installations:

• “I think the system is brilliant. They should put it in other stores because it saves you a lot of time and allows you to use your time more efficiently.”
• “I like the SMS option, as it gives you a wait forecast and that way you don’t have to pay attention to the line and you can go out and have a cup of coffee if the wait is long.”
• “The SMS system is perfect; if you lose your turn because of a delay, it gives your place in line back to you without having to get another ticket.”
• “The system is very easy to use and very intuitive: you just put in your name and get your ticket.”
• “It’s a great idea to call people by name, as attention gets personalized.”

Enhanced data collection

QLess provides a wealth of customer data collection that can be transformed into a wide variety of reports. These reports can provide you with key insights into the way you run your business, in ways that were previously impossible. Because QLess tracks your customers by their phone numbers, there is ample data on repeat customers at your disposal.

Real-time Customer Relationship Management (CRM)

QLess lets you call and/or message customers while they are waiting in your store. You can send promotions, announcements, targeted ads, and much more.

“Our new store is an ultimate customer encounter and QLess is a key component of that experience.” – Andy Arluck, VP of Customer Service, Tourneau

Here’s an Example of How it Works:

It’s Christmas season, and Mom and her 2 kids are on their way to do some gift shopping at the local mall. She loves the selection and the sales at this time of year, but usually the lines inside the stores drive her crazy; especially with her rambunctious 2 and 4-year-olds.

However, today, as she enters Tommy Hillclimber (her favorite clothing store), she notices that it seems much more relaxed than she expected. She notices a sign at the entrance that reads: “Give us a call at 866-66-TOMMY now, and we’ll hold your spot in the check out line while you shop.”

Intrigued, Mom calls the number. QLess plays a custom greeting from Tommy Hillclimber, informs Mom that the current wait to check out is 20 minutes, and asks if she would like QLess to hold a place in line for her. She pushes “1” for “yes”. QLess confirms that it will call her with an update.

18 minutes later, Mom receives a call from QLess letting her know that she will be next in the check out line. QLess asks her to either confirm, or request more time. She just found the sale rack, so she presses “2” for more time, and keys in “10” for 10 more minutes. QLess confirms and ends the call.

9 minutes later, Mom receives a call from QLess letting her know that she will be next in the check out line. This time she confirms, and strolls to the register, just in time to check out with no waiting.