A Delicious Addition to the Dining Experience
The QLess restaurant queue management system reduces diner wait times
and promotes better customer service
Customers can get on the waitlist for a table from anywhere using their mobile devices or an on-site kiosk and receive updates about their wait times. If a customer is running late, QLess makes it easy for them to notify you and keep their reservation.
Staff can communicate promptly with customers using phone calls or text messages as they move through the queue, reducing on-site wait times up to 75%. With direct access to customers’ mobile phones, restaurants can seat diners quicker if there is a sudden cancellation.
QLess can send customers a fast, convenient survey or redirect them to leave a comment on Yelp. This can improve customer response rates by up to 1,500%, helping build up your restaurant’s online reputation.
QLess includes an analytics suite that provides useful data on customer demographics, return rates, wait and fulfillment times, staff productivity, and much more.
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Serve More Customers in Less Time
With QLess’s restaurant queue management system and restaurant wait time app, you can modernize your reservation services and transform the diner’s experience by eliminating lines of people waiting to eat. Our virtual queue empowers your customers to wait for a table wherever and however they want, decreasing their perceived wait time and improving their experience.
In addition, franchises with close alternative locations can steer customers to nearby options with shorter wait times. This helps to create a steady flow of traffic to all locations while increasing customer satisfaction at each.
Request a free demo below to learn more about the features and benefits of the QLess restaurant queue management system.
- Customers can wait anywhere they like until their table is ready
- Easy to use for both customers and staff
- Real-time, virtual queues are simple to monitor and manage
- Notify customers of delays to control expectations and reduce frustration
- Allow customers to push themselves back in line if they are running late
- Reduce no shows and walk-aways
- Gather immediate feedback about the customer experience