Take the “Wait” Out of the Waiting Room
QLess reduces visitor wait times, improving a clinic’s productivity rates.
Through the QLess veterinarian queue management system and veterinarian appointment scheduling app, customers join a virtual queue online. They receive real-time updates about their estimated wait times and can text to request more time if they’re running late, or get out of line if they want to come back later.
QLess allows you to optionally send your callers a text message while they wait, offering to let them opt into receiving promotional SMS marketing messages from you in the future. This builds a valuable CRM database that you can contact via SMS with news, pet store coupons and promotions to customers who opt in.
QLess lets you alternate voice with text, which helps get your customers’ attention and helps them respond 15% faster than with a single medium. Less time waiting and more efficient check-in and check-out proceses reduce the chances that pets will act up or engage in unfriendly encounters with other animals.
QLess is a CRM system that tracks every customer interaction, with unique analytics that provide actionable insights about employee performance, customer demographics, return rates, fulfillment times, and much more.
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Provide Better Care for Our Four-Legged Friends
For veterinary practices, few things are as important as reputation. Customers who are satisfied with the care their pets receive often refer their friends – and people who are dissatisfied aren’t shy about sharing their negative experiences. And with online review sites like Yelp giving people an easy forum to post their opinions to the world, it’s more important than ever to deliver a great experience, not just good medical care.
Pet owners and pets sitting for long periods of time in crowded waiting rooms is as unpleasant as it is as unhealthy. And the old adage “fighting like dogs and cats” has been around for a reason. Most negative online reviews have nothing to do with medicine – and everything to do long wait times, and other issues related to convenience, not care.
To avoid waiting room scraps, QLess veterinarian queue management system empowers veterinary clinics to reduce and eliminate wait times, which leads to better patient experiences. Not surprisingly, clinics that work with QLess veterinarian appointment scheduling app are seeing their positive reviews increase while the dreaded one-star reviews become a thing of the past.
Request a free demo of QLess today to learn how our cloud-based solution can benefit your veterinary clinic or animal hospital.
- Pet owners are freed from the waiting room and can wait anywhere for their appointment
- Ease of use for both pet owners and staff
- Real-time, virtual queues are easy to monitor and manage
- Notify pet owners of delays to control expectations and reduce frustration
- Analytics give you data about pet owner experience as well as staff productivity
- Monitor real-time information of the number of waiting pets