Answering the Call for Better Customer Service
QLess reduces caller wait times and increases call center staff productivity
QLess Virtual Call-Back Queueing lets you take customers who are waiting on hold for a customer service representative, and move them into a virtual call-back queue.
Callers can receive on-demand SMS status updates at any time, letting them know how many other customers are ahead of them in the virtual queue. This can reduce callers drop-off by up to 23-30%.
Shortly before your next representative is ready to assist the next customer, QLess calls the customer back, and lets them know that they’ve reached the front of the queue, and will be connected momentarily.
QLess allows you to send callers a text message while they wait to let them opt into receiving SMS marketing messages. This builds a CRM database hat you can contact via SMS with news and promotions.
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Give Your Customers the Support They Need
If you’ve ever called a customer service line and been left on hold for longer than a minute, you know how frustrating the experience can be. QLess call center queue management system reduces the number of callers that get frustrated with waiting and are never helped by 23 percent to 30 percent by keeping customers informed during the wait and allowing them to roam freely instead of being stuck on a call.
QLess Virtual Call-Back Queueing lets you take customers who are waiting on hold for a customer service representative, and move them into a virtual call-back queue. Customers simply hear how long their forecast wait time will be until they are called back, and may hang up; free to get off of the phone line and let QLess hold their virtual spot for them.
The QLess call center queue management system reduces lag times between calls, ensuring that call center representatives maintain a steady flow of customer calls – without having to spend valuable time handling complaints from customers who have been left waiting on the line.
In addition, QLess keeps track of every customer interaction, with a unique analytics suite that provides powerful actionable insights about employee performance, customer demographics, customer return rates, wait and fulfillment times, and much more. Our reports are accessible through a simple yet powerful web interface, and your customer data can be easily exported to Excel and Access.
Request a demo to learn more about QLess call center queue management system and see how our solution can benefit your call center.
- No hardware or software costs, and no servers to maintain
- Reduces barriers that drive customers to competitors, including “click-to-call” and “click-to-chat” capability
- Reduces drop-off callers by up to 23 percent to 30 percent
- Builds a valuable CRM database that you can contact via SMS
- Unique analytics suite provides powerful actionable insights
- Flexible solution can expand beyond your call center to eliminate wait for any service