A Sound Investment in Your Company

QLess banking queue management system
reduces customer wait times, guarantees a healthy ROI

Customers receive real-time updates about their estimated wait times and can text to request more time if they’re running late. They can even reschedule if they need to come back another time.

You can communicate with customers directly through text messages, voice calls, and via the QLess kiosks and monitors on location.

QLess lets you alternate between voice and text, which helps get your customers’ attention 15% faster than with a single medium.

Analytics provide in-depth information regarding customer behavior and metrics on service duration to identify areas where efficiency could be improved.

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Banking Made Better

QLess’s banking queue management system and financial services appointment scheduling app make planning appointments easy by allowing customers to get in line from anywhere at any time using any web browser or mobile device. Once inthe virtual queue customers can track their wait times, receive notifications when their turn approaches, and roam freely while they wait.

QLess Analytics provides you with a wealth of metrics to observe wait times, benchmark customer return ratios, measure your customers’ patience by service outcomes, keep track of the number of branch visitors, and compare employee efficiency to optimal practices. Our solution captures 80-96% of the cell phone numbers of waiting customers, providing unlimited opportunities for promotional messaging, mobile marketing and loyalty tracking.

The QLess bank queue management system and financial services appointment scheduling app help you reduce customer wait times, increase employee productivity, and improve satisfaction rates.

  • A 400% ROI
  • Reduced walk-aways and no-shows
  • Increased customer satisfaction
  • Increased personnel time due to better time management
  • Mobile CRM & SMS marketing provides instant feedback and improves customer loyalty
  • No proprietary hardware or software

 

Resources

EBOOK

Banking Solution Sheet

As a financial institution, your customers rely
on in-person assistance. Are you providing
the best customer experience?

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