What is QLess?
In a nutshell, QLess is a queue management system and appointment scheduling tool that helps you manage customer flow through an easy-to-use digital solution. If your goal is to reduce or eliminate lines and customer wait times, improve customer satisfaction and your online reputation, increase the productivity of your employees, boost the efficiency of your business, gain key insights into your customers’ behavior – or all of the above – QLess is the one-stop-shop solution you’ve been waiting for (no pun intended).
Learn more about QLess and how it can benefit your business today.
Do I have to buy any hardware?
Absolutely not. All you need is a web browser on an internet connected device, and you’re ready to go. This can be a computer, laptop, tablet or even a smartphone. We have also teamed up with several providers to supply any hardware that you may need such as monitors and kiosks. Whether you’re interested in QLess for your DMV branch, college campus, medical practice, or other business, we will work with you based on your needs.
Do I have to install any software?
QLess is a hosted service that runs on our company’s web servers. No proprietary software is necessary to start managing your lines and your customers don’t need to download or install anything.
Do I have to pay for long distance calls?
Nope. QLess offers you either a local (to you) or a custom toll-free number (like 1-800-MY-BUSINESS) that your customers can call to interact with the system. Texts and calls are included in the monthly plan for the US and Canada.
How do you forecast wait times?
When your account is created, we enter the wait time that you believe is the average wait for customers. As live customers start going through your queues, the QLess solution watches, learns, and forecasts future wait times using a variety of statistical analysis techniques. If you ever disagree with our calculated forecasts, there is a manual override that can be used at any time. However, we are proud to say that to date, QLess beats our customers’ human expert manual forecast overrides by 36%.
Will you resell my customers’ phone numbers?
What if I am in an area with bad cell phone coverage?
QLess lets your guests use text messages (SMS) as well as voice calls. SMS typically requires a lower cell signal than what is required for a voice call. If your location has poor cell reception for SMS, QLess Monitor displays can be used throughout your property to show your guests where they are in line, allowing them to roam freely as long as they have a view of the monitor.
How much does QLess cost?
There is a QLess solution to fit every budget, from one-time installations at an event to restaurants to enterprise-systems for Fortune 500 companies. In fact, QLess is available in an ad-sponsored edition, and even in a revenue-producing edition which charges your customers for priority QLess service and pays you every month!
While the return on investment varies from business to business, users have reported up to a 600% ROI using QLess to reduce wait times, improve customer satisfaction, and boost productivity.
What about customers without mobile phones?
Customers without phones can either receive printed QLess tickets or use their names instead of their phone number. In either case, customers without phones can be summoned by a Queue Monitor display and/or an audio summon, or simply called by a staff member when their turn arrives.
Do I need to use QLess for all my customers?
No. Although our clients often choose to serve all of their customers through QLess, this is not necessary. You can operate one or more QLess lines in parallel to non-QLess lines. Both lines can be served by the same personnel/entry point, alternating between one and the other (think a 4-way stop sign crossing), prioritizing QLess (think Disney’s FastPass or a restaurant’s reservation-holders priority over walk-ins), or by different personnel and entry points (think different cashiers at a supermarket).
Does QLess work with international phone numbers?
What phones does QLess work with?
QLess works with all phones that can receive texts.
Is QLess available in foreign languages?
Yes. QLess is available in the language of your choice.
Can I get a free demo of QLess?
You sure can. We invite you to request a free demo to learn more about the exciting benefits that QLess can bring to your business.