Taking License With Ending Lines

QLess queue management and appointment scheduling for DMVs
reduces citizen wait times, boosts staff productivity

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Citizens receive real-time updates about their estimated wait times and can text to request more time if they’re running late. They can even reschedule if they need to come back another time.

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You can communicate with your citizens through text messages, voice calls, and via the QLess kiosks and monitors on location.

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QLess lets you alternate between voice and text, which helps you get your citizens’ attention and delivers them to you 15% faster than with a single medium.

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Analytics provide in-depth information regarding citizen behavior and service metrics on no-shows, walk-aways, service duration and customer profiles.

Driving DMV Efficiency

Shorter lines = happier citizens

Long lines at the DMV are challenging for everyone: for the citizens who need to take care of their business and get back to their day and for the officials trying to efficiently find solutions for numerous citizen concerns and frustrations. The best way to improve these services, increase satisfaction and raise the productivity of DMV employees is to reduce wait time and eliminate the crowds of confused and frustrated citizens.

Our cloud-based DMV queue management system and appointment scheduling software provide technological solutions for DMV officials that allow constituents to spend less time in line and instead complete their business quickly and efficiently. Citizens enter virtual queues from on-site kiosks, by computer, or from any mobile phone. They are notified via text message as their turn approaches. This allows government employees to spend less time managing traffic and listening to complaints from patrons and instead serve citizens and send them on their way.

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Resources

EBOOK

Managing the Chaos in Your DMV Lobby

Implementing a queue management system at your motor vehicle office will improve the citizen experience. If you’re able to eliminate the inconvenience of waiting in a physical line, you can improve citizen satisfaction even further while allowing staff to feel confident and in control.

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CASE STUDY

QLess Transforms State DMV

See how the QLess queue management system for DMVs cut lines and significantly reduced wait times by allowing citizens to enter a virtual queue at one of the largest Department of Motor Vehicles in the country.

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SALES SHEET

QLess DMV Solutions

Serving citizens in a timely and efficient
manner is a major challenge for motor vehicle offices. Learn more about how QLess wait line management is changing the way DMVs serve their citizens.

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