Complaints from having people waiting at the DMV causes staff to be 31% to 76% less efficient
We just conducted a thorough data analysis to look into whether not having people waiting in a waiting room for service relaxes DMV staff and makes them less efficient, or more. It turns out that QLess has reduced the average transaction duration at QLess DMVs throughout Kansas. The decreased stress on staff from facing happier customers rather than people tired from standing in line seems to have a dramatic improvement on productivity. Since launching QLess, each of the QLess offices average transaction durations has gone down, from 31% for Andover to 76% for Wichita.