College Waiting Line Management Systems | Five Advantages
Today’s colleges are always facing pressures from staff and students to modernize outdated infrastructure and install newer, more efficient systems. However, due to the complexity of college infrastructure, implementing new solutions isn’t always straightforward. The process of transitioning to new software platforms can temporarily disrupt the quality and accessibility of campus services, many of which are essential for students.
Thankfully, waiting line management systems provide colleges with a low-cost, low-maintenance way to boost campus efficiency without dramatically overhauling existing infrastructure. In this post, we’ll explore five of the many advantages that these systems offer, presented in no particular order.
5 – Reduce Queue Congestion and Wait Times
The average college campus is punctuated by long lines. Students are often expected to wait upwards of fifteen minutes or more for admissions, course registration, and other integral campus services. Without any available alternatives at their disposal, many college students face two choices: wait, or forego the opportunity for necessary campus services entirely.
Fortunately, the best waiting line management systems tackle the inconvenience of lengthy wait times and congested campuses by relying on digital queues rather than manual queuing. With services like QLess, students can join campus queues online or via an on-site kiosk in just a few clicks.
Upon joining a queue, students will be automatically notified via SMS text or phone message when their turn for service approaches, allowing them to wait wherever they’d like. Because digital queuing liberates students from standing in long lines, campus congestion is reduced and wait times are significantly shortened.
4 – Collect Insights and Drive Improvements to Campus Services
Aside from improving the queuing experience for students, waiting line management systems are also designed to assist college staff. Because digital queue software automatically collects and displays queue data, staff can track the performance of their queues and identify areas of potential improvement.
With QLess, college staff can analyze key performance indicators like no-show rates, return rates, service outcome & duration, and average wait times directly from their web browser. In addition, staff can adjust data granularity to compare queue performance across days, weeks, months, or years, allowing them to gather deeper, contextualized insights. Because queue data is displayed in both graphical and tabular formats, you’ll never miss an opportunity to improve due to the limitations of the software: simply click, drag, and compare to your heart’s content.
After analyzing queue data, waiting line management systems allow you to export your findings as CSV or Excel files for easy storage and later reference.
3 – Accept Walk-Ins and Scheduled Appointments Simultaneously
From advisory appointments to financial aid, most colleges support their students through various campus services. However, poor efficiency and scheduling can compromise the availability of these services and prevent students from getting the help that they need.
Fortunately, waiting line management systems like QLess include built-in features that promote easier student access to valuable campus services. By allowing department staff to accept both walk-in and scheduled appointments, colleges can increase the flexibility of their schedules and attend to more students in a shorter time frame.
With QLess FlexAppointments, students can book their student services appointments online at a set date. As the date of a student’s scheduled appointment approaches, QLess will automatically place them into the applicable virtual queue alongside walk-in students. By dynamically rearranging queue participants, QLess will always reserve appointment slots for students who book their visits in advance while simultaneously ensuring that walk-in students receive prompt service.
2 – Increase Student Retention with Improved Communication
Inefficiency is a frequent source of frustration on campus, and reduced student satisfaction rates are positively correlated with reduced student retention. Most colleges devote significant amounts of time and resources towards increasing student retention through various means, but often overlook the importance of prioritizing campus efficiency.
Thankfully, many waiting line management systems include various features that improve the campus experience and bolster student retention rates in the process.
For instance, QLess utilizes SMS messaging to facilitate communication between staff and students and reduce in-queue frustration. Students are automatically notified via SMS text when their appointments approach, which minimizes the risk of no-shows due to forgetfulness. Students will also receive notifications regarding service interruptions, providing them with advance notice of queue delays that might otherwise disrupt their schedules.
With the best waiting line management systems, all SMS communication is two-way, so students and staff can request more specific information from one another directly from their mobile devices.
1 – Boost Queue Efficiency by Utilizing Mobile Technology
On today’s college campuses, smartphone use is widespread. According to a report by Pearson, 85% of surveyed college students within the United States owned a smartphone in 2015, and ownership has likely increased since then.
However, smartphones aren’t just sources of digital distraction — they play an integral role in the campus experience. College students are using their smartphones to access classroom resources, communicate with classmates and professors, and conduct research. Similarly, colleges can leverage the power of these devices to improve access to campus services.
With waiting line management systems like QLess, students can join campus queues or schedule student service appointments directly from their smartphone. In addition, students with iOS or Android devices can download the QLess app for an enhanced, user-friendly digital queuing experience. Using the app, students can monitor forecasted wait times, view their queue position, or request more time with just a few taps.
Enhance Your Campus Experience with QLess Today
With easy updates, 99.9% uptime, and full data encryption, it’s no wonder that QLess is the trusted waiting line management system of colleges across the United States and abroad. QLess has helped our customers:
- Reduce student attrition by 50%
- Lower the operational costs of student services by 45%
- Increase student satisfaction rates to 75%
Learn more boosting your campus efficiency; read our whitepaper, Campus Without Lines.