Winter is upon us, and people are looking for ways to enjoy the season without being shut in by COVID-19. Ski resorts, like most other businesses, will likely take a hit this year, so it's important to enact social distancing measures promptly and make the most of this profitable time of year. Virtual lines make customers feel safer and let them wait where they choose. The QLess client scheduling app…

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Improve Operational Efficiency and Provide Great Customer Experience With some of the busiest shopping days rapidly approaching, stores are bracing for an onslaught of last-minute shoppers and a few more weeks of chaos. Unlike the shoppers that begin shopping in October or November -- 83 percent of holiday shoppers -- these customers will be stressed out and distracted, looking for efficient ways to complete their holiday shopping list. To retain…

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The global COVID-19 pandemic has ravaged higher education. Students' health and safety concerns have led to enrollment and attendance declines at most colleges. The decline in higher education enrollment has put many colleges in a dire financial position. According to the President of the American Council of Education, the coronavirus pandemic has cost universities at least $120 billion. Adopting public health measures and new technologies on campus to mitigate the…

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The shooting range industry is growing in popularity. As more Americans become first-time gun owners in the midst of the COVID-19 pandemic, more people will visit shooting range facilities to learn how to properly handle and use their weapons. Many shooting ranges are ill-equipped to handle an increase in the number of visitors, resulting in long wait times, poor customer experience, and lost revenue. The termination of national lockdowns and…

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The stress and boredom of waiting in long appointment lines can be tortuous. Long waiting times can make customers anxious and angry. Queue frustration makes many customers walk away from your premises, leading to lost revenue and a damaged reputation for your business. While the practice of queuing can't be eliminated entirely, there is another way to manage lines to reduce wait time frustration. The adoption of innovative customer service…

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