Nov 04

Saving higher education: Lessons learned from fall semester reopening

Originally published in UniversityBusiness. Read here.  Despite major changes to classes, student services and experiences, higher education appears to be surviving the fall semester. Unfortunately, the pandemic meant that it was not nearly as successful as previous years or as predicted. Undergraduate attendance plummeted 2.5 percentand international undergraduate enrollment was down 11 percent. This forced many colleges into a difficult position financially. Yet most are still choosing to enter the winter semester without…

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Oct 19

The Benefits of Digital Lines for Ski Resorts

We can all appreciate the thrill of hitting the slopes on a blustery winter day, but the fun can sometimes be dampened by long lines at the ski lift, or even in the lodge itself. All of that can change if you use QLess to switch to a digital line solution for the benefit of your patrons. Read on for some of the best reasons skiing is better with QLess.…

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Sep 29

Navigating the Customer Experience in the New Retail Environment

With the number of bankruptcies at a 10-year high due to the ongoing pandemic, it's no surprise that retailers are struggling. Although non-essential businesses have re-opened across the country, a threat of a second wave remains, which could lead to further store closures. In order to increase revenue, retailers need to consider options that drive customer loyalty and improve the customer experience both in-store and online. Brick and mortar stores won't survive…

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Sep 17

Reduce Shopping Queues to Improve Customer Experience

Think about some of the busiest times of the year for retail business. Black Friday, holidays, blowout and clearance sales, back to school, and other special events draw some of the biggest crowds stores ever see. Some stores draw long lines no matter what time of year it is, like cell phone companies and big-box retailers. Customers dread the long shopping queues and often wish they could continue to shop until…

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Sep 15

5 Benefits of Virtual Lines

Waiting in a physical queue has been the standard for much of human history, and we're long overdue for a change. The challenges of our modern world have warranted the need for a new technology that increases customer satisfaction, helps keep customers healthier, and gives business owners a unique look into their own operations. With the advancement of cell phones, and the fact that they're so commonplace in today's society,…

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