Category: News
How Queue Management Can Solve Painful Pre-Order App Experiences
It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door […]
Remote Mobile Queueing with QLess: Get in Line Without Leaving the House
It is a well-established fact in the psychology of queueing that no one actually likes to wait in line. Time passes much more slowly to the idling human mind, and […]
Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand
Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the […]
7 Common Customer Complaints in Retail that Cost Businesses Revenue
Introduction In every business, customer retention is a pivotal part of growth. It is a simple fact of life that companies that can keep their customers and build brand loyalty […]
Putting It in Perspective: 100 Million Customers Served, More Time Saved from Waiting in Line Than All of Recorded History
We recently announced a major milestone here at QLess: Our customer interaction management platform has saved more than 100 million customers over 5700 years’ time waiting in line. To put in perspective […]
Top 7 Reasons to Scrap Your Customer Service Numbering System
We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room […]
Five Ways to Deliver Stellar Customer Service
Today’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart […]
QLess app now available for iPhone & Android devices!
What’s the worst part about visiting the doctor or going to the DMV? For most people, the answer is “waiting in line.” We are thrilled to announce that the QLess […]
Waiting in Line? How a Mobile Queue Gives Back Time
Learn more about how a waiting queue app can improve the customer experience by reducing their time spent in line and enabling them to wait on their terms.
How Long Wait Times Affect The Bottom Line
Three universal truths for humanity: 1. No one likes paying taxes2. No one likes going to the dentist3. And no one – nobody – likes waiting in line Now, the first you have to […]