Apr 02

Customer Experience Best Practices are More Important Than Ever

a waiter helping a happy customer

As we emerge from the COVID-19 pandemic and businesses ramp up to welcome customers into their stores at full capacity, it’s more important than ever to reevaluate and improve on customer experience strategies. Consumers spent the entirety of 2020 getting used to the convenience of home shopping and delivery, and retailers now need to elevate their game to meet new expectations. We’ve put together a list of five of the…

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Feb 25

Tips to Improve Customer Satisfaction with a Better Waiting Experience

a happy barista providing a customer with excellent customer service

Almost every business has a waiting process for customers -- whether it be call centers, lines, or waiting rooms. Yet despite the prevalence of waiting, no one particularly enjoys spending their time in lines. If you're a business looking to improve customer satisfaction, it may be time to look at the experience you're providing to customers as they wait. As experts in queues and customer service, we're offering up our…

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Jan 29

Deliver a Great Customer Experience for Your Credit Union Members

“Drive in banking” sign on the outside of a building

In the banking industry and many others, times have changed from walk-in, stand-in-line services to higher expectations for the customer experience. Customers need their space for social distancing and want modern options that add convenience to their lives. Companies everywhere are capitalizing on the ease of use provided by virtual services using phone apps and contactless services. If your financial institution hasn't taken the plunge, it's high time you learn…

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Jan 29

How to Create a Customer Experience Transformation in Your Casinos

An overhead view of a casino floor

In every casino, the goal should be to maximize players' time at the slots and tables. The more time they spend occupied on the floor, the greater your profits will be. But hotel check-ins, buffet lines, restaurant waiting times, and crowded gambling tables slow down the flow. Learn how to create a customer experience transformation for your casino with a new level of great customer service. These five steps will…

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Jan 28

How QLess Customer Experience Metrics Benefit Your Business

A computer screen showing data

Every business, no matter what industry you're in, can benefit from insights about their inner workings. Knowledge is power if you apply it to make positive changes. Unfortunately, some businesses are flying blind, unaware of issues with their existing customer service practices. QLess queue management software makes it easy to measure business metrics and analytics so you can enhance the customer experience. The following examples are ways you can utilize…

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