In an era of fierce competition in the financial industry, service quality and customer experience are among the most important factors that can make or break your enterprise. Small financial institutions, such as credit unions, face an uphill battle in competing with big banks for new member acquisition. The provision of superior services helps credit unions attract big bank customers in order to grow their membership base.
The adoption of new, innovative technologies supports credit unions in competing with big banks for new members by offering stellar customer service. Implementing cutting-edge software solutions, such as QLess's appointment scheduling app and queue management system for financial services, can help your cooperative gro…
With the economy as uncertain as it is at the moment, the idea of keeping your money with a credit union as opposed to a massive bank corporation is more appealing than ever to the average consumer. But if you do not have the marketing resources that those big chains have, every advantage counts, and that is where our phone queue system comes into play. Learn how QLess can serve as a mediator between your customers and employees, increasing satisfaction and service effectiveness.
Quick Cash, Done Right
People are busy, and they almost certainly have other things to do while they wait for their withdrawal. A virtual queue will allow them to grab a coffee, make a phone call, or even complete some different errands i…
[Originally Published in Credit Union Business News]
The financial industry has seen ups and downs for centuries. It's actually the norm as currencies fluctuate, mortgage rates jump and plummet, and people change how they invest. We've all seen boom markets and severe downturns, but none of us have ever seen anything remotely like the current pandemic. It has changed everything for the credit union industry, from back-end technologies to customer experience. Unfortunately, in most cases, consumer interactions have suffered because the in-person experience is so different than it was even a few months ago. The good news is that new technologies are helping credit unions improve service and create better experiences for their members.
If you operate a financial institution, you know there are peak busy times and days that draw in crowds. On payday, for instance, customers rush to deposit their paychecks and clog up business for others who want to open accounts, inquire about loans, and conduct other routine banking transactions. Long lines and wait times can frustrate customers and cause unwanted stress for your employees. So, the question is: how to reduce queues in banks and other financial institutions? The answer is to use a modern bank queue software that works by utilizing customers' cell phones.
How QLess Bank Queue Software Works
Most bank customers are walk-ins that want to finish their transaction within ten minutes. They certainly don't wa…
Once thought of as the financial institution for your parents, or even your grandparents, credit unions have remained relatively overlooked for a long time. They've been slow to implement technology or online banking solutions, and haven't traditionally marketed their services to younger generations the way modern banking institutes have. But in response to the COVID-19 pandemic, credit unions are now modernizing faster than ever. By implementing innovative technology solutions, they've helped to reinvent their status, increase loyalty and customer safety, and appeal to younger members. Below, we've highlighted some of the top credit union technology trends coming out of the pandemic.
Appointment scheduling systems