The Qless Blog

Jan 29

How to Create a Customer Experience Transformation in Your Casinos

An overhead view of a casino floor

In every casino, the goal should be to maximize players' time at the slots and tables. The more time they spend occupied on the floor, the greater your profits will be. But hotel check-ins, buffet lines, restaurant waiting times, and crowded gambling tables slow down the flow. Learn how to create a customer experience transformation for your casino with a new level of great customer service. These five steps will…

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Jan 28

How QLess Customer Experience Metrics Benefit Your Business

A computer screen showing data

Every business, no matter what industry you're in, can benefit from insights about their inner workings. Knowledge is power if you apply it to make positive changes. Unfortunately, some businesses are flying blind, unaware of issues with their existing customer service practices. QLess queue management software makes it easy to measure business metrics and analytics so you can enhance the customer experience. The following examples are ways you can utilize…

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Jan 27

Veterinary Appointment Scheduling Technology to Improve Customer Experience

A smiling woman holds up a puppy

In a veterinarian's office, your receptionists' time is divided amongst helping in-office clients, filing paperwork, answering phone calls, scheduling veterinary appointments, and other office duties. Your customers are used to calling in and being placed on hold to make upcoming appointments and requests for information. But what if there was an easier way of scheduling veterinary appointments for both your employees and customers? QLess can give your staff some relief…

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Jan 27

How to Modernize Appointment Scheduling With Animal Shelter Software

A man and woman pet a dog

Many businesses have turned to new technologies to modernize the appointment scheduling process. New animal shelter software makes it easy for staff and customers to book and manage appointments to view and meet the pets at local rescues. Walk-ins can interrupt and slow down the work that pet shelter staff need to accomplish every day, but scheduled appointments can keep the flow moving so every pet gets the attention they…

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Jan 26

Retail Trends for 2021: Keeping Brick-and-Mortar Retailers Alive

a chalkboard sign with the words “Thank you for shopping local”

The death of brick-and-mortar retailers has been predicted for years, and the pandemic has seemingly only exacerbated the demise. According to a recent survey, 25 percent of consumers are shopping online more than ever before. Luckily, brick-and-mortar shops still hold an important place in the consumer journey. In 2019, only 7 percent of shoppers were online-only shoppers. There’s also been a significant push to support local throughout the pandemic. Since…

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