Nov 30
Originally published in Chain Store Age. Brick-and-mortar stores have been facing significant challenges in recent years, but 2020 has introduced challenges that no one could have ever predicted. Due to the pandemic, many people are staying away from physical stores. How can retail chains fight back during the 2020 holiday shopping season - especially when cold winter weather in many parts of the country will force shoppers to stand outside…
Nov 26
In an era of fierce competition in the financial industry, service quality and customer experience are among the most important factors that can make or break your enterprise. Small financial institutions, such as credit unions, face an uphill battle in competing with big banks for new member acquisition. The provision of superior services helps credit unions attract big bank customers in order to grow their membership base. The adoption of…
Nov 24
Originally Published in GCN To say 2020 has been a challenge is a massive understatement. A year that started with optimism in January went off the rails in March, when the global pandemic led to the most significant economic disruption since the Great Depression. Millions of people lost their jobs, and while there has been a recovery, the U.S. unemployment rate is still near 7%. As we rapidly approach a…
Nov 23
Since March 2020, our healthcare management systems have been strained. The pandemic has increased hospitalizations, moved clinics to virtual consultations, and completely changed how we deliver healthcare. Now -- as many countries deal with a second, worse wave of the virus -- the strain on healthcare is only going to get worse. And this time, it coincides with flu season. Clinics and pharmacies are at a huge disadvantage, trying to…
Nov 20
The archaic method of using call centers and obsolete data management systems to schedule appointments burdens your employees, frustrates customers, and causes productivity and revenue loss for your organization. The traditional appointment scheduling system is extremely inefficient, depleting your business and customers' precious resources. On average, Americans waste 37 billion hours of their precious time each year waiting in line. This customer service inefficiency costs businesses more than $130 billion…
