The Qless Blog

A woman gets a bandaid from a healthcare worker

Apr 22

How to Reduce Wait Times for Healthcare

Urgent care clinics, emergency rooms, family doctors, and other healthcare facilities have to deal with delays in scheduling on a daily basis. When patients show up late, others who show up on time are made to wait. Any number of other reasons can cause wait times to skyrocket. You can't control everything, but implementing QLess queue management and appointment scheduling technology is one of the most reliable ways of how…

Read More

Person using a cell phone outside of a store on Black Friday

Apr 22

What Is a Virtual Queue Management System and How Does It Work?

Waiting in line is a drag. Whether it’s a long wait at the DMV, a theme park, the doctor’s office, or smaller wait times at restaurants and retail businesses, we lament our lost time. Customers are either forced to stand in a single file line or made to sit in a small waiting room. Dare to get out of line for even a minute, and you may lose your place…

Read More

The outside of a government office building

Apr 22

Improve Government Customer Experience with Customer Journey Analytics

As a government office, it’s your duty to provide needed services to citizens. From motor vehicle services to providing food for women, infants, and children, the people depend on government offices. But how do you know your employees are doing a good job and your customers are satisfied with their experience in your government office? You could wait for online reviews to be posted, but by then, a bad review…

Read More

A customer checks out with an employee of a salon

Apr 22

What Is the Customer Journey and How to Measure It

The customer journey is all the experiences customers have with your company and your brand. It starts before your potential customers ever step foot in your place of business. These days, it usually begins with your online presence. This can be your website or other websites that host online reviews, like Google and Yelp. This is where the customer starts to form an opinion of your business and the goods…

Read More

Apr 22

Make It Easier for DMV Customers to Get in Line with QLess

Is your DMV still using the take-a-number system for servicing customers? Still setting DMV appointments with phone calls? Those are the old ways of doing things! Make life easier for your customers (and employees) with queue management software and automated appointment scheduling. Get rid of the frustration that breeds in crowded DMV waiting rooms by letting customers wait wherever they want. Get in a Virtual Line at DMV Everybody dreads…

Read More

a medical office waiting room

Apr 21

Upgrade Medical Office Waiting Rooms to Enhance Patient Experience

Nobody likes waiting around for a doctor’s appointment or a walk-in urgent care visit. Since the start of the coronavirus pandemic, medical office waiting rooms have taken on a whole new negative connotation. The waiting room is now seen as a contagious place where you might catch a virus from the people around you. Enhancing the patient experience in a healthcare setting calls for new methods of doing business, like…

Read More

css.php