The Qless Blog

As we emerge from the COVID-19 pandemic and businesses ramp up to welcome customers into their stores at full capacity, it’s more important than ever to reevaluate and improve on customer experience strategies. Consumers spent the entirety of 2020 getting used to the convenience of home shopping and delivery, and retailers now need to elevate their game to meet new expectations. We’ve put together a list of five of the…

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For industries that have been notoriously slow to implement digital transformations -- such as healthcare or government services -- the pandemic required an abrupt change. With physical distancing orders in place, suddenly almost every industry had to accelerate their digital adoption to keep customers safe. For government services, this meant transitioning to remote work, offering virtual appointments, and upgrading their digital services. Although many aspects will be happily left in…

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Due to the pandemic, it appears that higher education is once again in trouble. Early data for spring enrollment predicts a 4.5 percent dip in undergraduate attendance compared to the same semester last year. Overall enrolment for the Winter semester is down 2.9 percent. After a year of transitioning to online or hybrid learning approaches, this means trouble for universities and colleges that have invested so much in ensuring that…

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Prior to the pandemic, healthcare technology was steadily on the rise. However, the pandemic rapidly sped up the development and implementation of new tools. More than ever, healthcare providers are relying on telehealth, health apps, and fitness trackers to connect patients virtually. Unfortunately, as most of these technologies are relatively new, they are still experiencing growing pains. Also, as the population in the U.S. ages, it can be hard to…

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Almost every business has a waiting process for customers -- whether it be call centers, lines, or waiting rooms. Yet despite the prevalence of waiting, no one particularly enjoys spending their time in lines. If you're a business looking to improve customer satisfaction, it may be time to look at the experience you're providing to customers as they wait. As experts in queues and customer service, we're offering up our…

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