QLESS WINS “BEST COMPUTER SERVICES COMPANY” IN THE WORLD
Pasadena Tech Company Honored with Second Gold Stevie® from the International Business Awards
PASADENA, Calif. — Aug. 11, 2016 — QLess, the global leader in customer experience and wait management solutions, was named the winner of a Gold Stevie® Award for Best Computer Services at the 13th Annual International Business Awards. This is the second consecutive year that the company has won the top honor. Earlier this year, QLess won its fourth consecutive award from the American Business Awards.
The QLess cloud-based solution is used in a wide range of industries, including government, DMVs, education, healthcare, retail, manufacturing, hospitality, and logistics. Users are able to enter a virtual queue remotely via app, phone call, text, website, or at an on-site kiosk. Timely updates and two-way communication through the QLess platform alert users as they move to the front of the line so they can tend to other business while they wait.
“We founded QLess to provide a global solution to a global problem: waiting in line. Since then, QLess has helped businesses save over 1,700 years of time for more than 60 million customers. We give time back to people who would have otherwise wasted it standing in a physical line,” said Dr. Alex Bäcker, CEO of QLess. “Around the world, QLess enables companies to improve customer satisfaction up to 100%, increase demand by up to 50%, reduce no-shows up to 75%, reduce delays by 40%, reduce perceived wait times up to 97%, saving millions of dollars while boosting staff productivity and morale. We are honored by this recognition from the International Business Awards – to be selected 2 consecutive years is a testament to the excellence of our entire team.”
Vodafone, a global telecommunications leader, uses QLess to shorten wait times for service and reduce walk-away customers. “With QLess, we’ve found a solution that fits with our vision for being a mobile leader. By serving our customers more quickly, we have an opportunity to retain and grow their business with us — that was impossible before,” said their Global Head of Retail Technology. “QLess sends updates to our customers via text or voice message, keeping them current on any changes or delays and even allowing them to reschedule appointments without losing their place in the queue.”
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2016 IBAs received entries from more than 60 nations and territories. QLess was chosen for the top prize from more than 3,400 nominations submitted this year by organizations across a wide range of categories.
Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the Rome Cavalieri Waldorf Astoria Hotel in Rome, Italy on 21 October.
Details about The International Business Awards and the list of 2016 Stevie® winners are available at http://www.StevieAwards.com/IBA.
For a demonstration of how QLess technology works, please click here
QLess is the global leader in customer experience, wait management, and mobile check-in technology. The cloud-based platform eliminates lines and time spent in waiting rooms, reduces operating costs, increases staff productivity, and boosts customer satisfaction. Clients span five continents and include Vodafone, Renown Medical Group, the University of Texas, and government offices in 35 states.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
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