QLess substitui filas e salas de espera no mundo-real por filas virtuais móveis.
Seus clientes podem ingressar nas filas através de seus telefones celulares, quiosques interativos de atendimento, ou através da Web. Seus funcionários podem também colocar os clientes na fila através do sistema de gerenciamento do QLess.
Seus clientes ficam livres para fazer o que quiserem enquanto esperam.
QLess envia um SMS ou liga para lembrar o cliente momentos antes do atendimento.
O Americano passa em média dois anos de sua vida esperando na fila.
*.
Você não acha que seus clientes gostariam de ter mais tempo de vida para fazerem o que quiserem? QLess permite que o cliente espere pelo serviço onde e como quiser fazendo com que garanta seu lugar na fila usando o celular. Isso diminui a percepção do tempo de espera do cliente, e pode ser um grande diferencial no serviço de atendimento ao cliente.
Depoimentos dos usuários de nossos clientes:
What an awesome way to see Santa!!
It was a wonderful experience! Higly recommend!
That was the best experience ever!!!!
Awesome! What a great service! Do it again next year please.
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
awesome method of texting when its photo time. very convenient for a mother with small kids
Awesome!!
Fantastic!! It looks like you guys have got this down!!!!!!!!
We liked it s lot!
It was very convenient.
Awesome!!
This is cool
Amazing and so convenient!
It worked quite well. Great service!
Government run organization at its best!
It was AWESOME!!!!!!!!
AWESOME!!! This is the only way to see Santa!! Great job!
Fantastic!
Very good. It was better than standing in line and waiting. Very efficient
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
What a wonderful idea! This works out great!
Awesome
Love it...it was painless with three kids.
Awesome!
Awesome service!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
Fantastic! Really appreciate not having to stand in line.
The new waiting system was awesome!
We thought it was awesome. Great idea!
perfect. What a great service. Thanks!
Loved our visit and no line!
Awesome idea!! Thank you!
Awesome!!!! Great to have no wait when it's usually hours!
thx.love the new system.
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Great system
Awesome!! I love the new QLess service!
Loved it and appreciate how easy it made it for our family!!
It was fantastic
K. Thanks again, awsome service!!
I think it is wonderful!!!! Please continue to offer this service.
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Love, love, love it! No time wasted just sitting in a long line...
This was a wonderful experience. We will see you again.
Awesome idea. Thank you
Awesome!!! Coming back next year!
Much better this year no long line to freeze in
It was the best experience. No lines in the cold.
This was awesome! We'll be back next year!
I am thru...what a wonderful way to do this..thanks
Was Great
It was very convenient and helpful. We loved not having to wait in line!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
Wow this is the best county I've ever lived in..:-) :-)
Great! Loved it!!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
Loved it!
Great experience fast and quick. Wonderful for keeping kids happy!
It was awesome!!!!!!
It was great. The best experience!
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
It was great!
It was awesome! No waiting in line with a two year old was bliss.
We were more than pleased with the new system. It was 100% better than the last 2 years!
Great idea!!
Loved the process
Liked it
Awesome!
thanx this was awesome!
I thought it was great!! Loved the updates while we shopped!!!
Loved it!
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
Thought it was great, thanks!!
Best thing ever! It was awesome!
Great system! Big fan!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Great system
That was very well organized! The wait was so manageable for my infant!
Loved not having to wait in line!!! Awesome system!!
Wonderful! We love it.
Service, and minimal wait time, were awesome!
Loved it!!!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
Awesome!
QLess is GREAT!!!!!!!!
Awesome service!! Thank you!!
Best idea ever, we loved it!!!
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
Loved the Q! Thanks!
The system is great
Wait process is great!!!
This is a great system. Thanks!
Great service.... Thank you...
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
It was great, so much better than last year!
Great idea!!! See you next year!
It works great
Awesome time! Thank you for a wonderful experience!
Awesome ,thats the way to do this
It was awesome! What a great idea. :)
It was awesome!
Awesome system beats standing in the cold in line for hours!!
I really enjoyed the queue system. Beats standing line.
Great!! Hubby said, '200% better than last year.' :)
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
You guys are so sweet...thank you...
AWESOME!! This is the absolute best service. Thank you!
Good job
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
It was very helpful, I hope you do it again next year
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Awesome system!
It was great to not have to wait in line!
We LOVED it!!! Please do it again next year
Great service, thank you!
Loved it!
this is fantastic...really easy like being able to add time via txt...way to go =)
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Was very smooth and easy. Thanks!
Was the best santa trip ever. Waited five minutes. Was perfect
I like it
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Super concept! Great for the local retailers.
It worked great!!! Thank you.
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
The best invention ever!!! Nothpark Santa can kiss it!!!!
This is the best!
Awesome!! Love it!
Wonderful! Best experience ever!!!
What an improvement over the many hours we've waited in line in years past! Thanks!
Love it !! So nice to not have to wait!
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
Wonderful process! Much better than the previous two years. Thank you!!!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
this was flawless on a bitter cold day! Thanks! :o)
Awesome service!
Great!! Beats waiting in line with wild & wound up kids any day!!
Really liked it
Fantastic system! Convenient and easy!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Love the system
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Awesome service u offer...thanks a bunch for saving my time...
This system is awesome! Loved it. Wouldn't go anywhere else.
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
We loved it. Best Santa experience ever!
This was soooo awesome...thanks for this feature
Loved it
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Love the new system! Worked great and much more convient! (:
Awsome! No wait so no grumpy kids! :)
i like it. waiting in line with 4 adhd kids would not have been good!
It was awesome! No wait less stress!
Great service..thanks....isnt technology great...;)
This was so AWESOME
Awesome!!!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Loved it. Very convenient
This service was the best & the wait time was painless! 2 thumbs up!!
Wonderful experience! Well organized!
Fantastic idea. Great response time. Worked great
Awesome! Love this service!!!
Great idea!!! Timing was right on :)
Great service, much better than waiting in a line
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
This setup is awsome thanks so much
Best year ever! We loved not having to wait in line and didn't feel rushed
Love this! I can't imagine waiting in a long line ever again!
This is a great service!!
Thanks. I am here waiting. Nice system.
It was an awesome experience!!
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Way better than last year! Thanks so much!
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Wonderful experience
Awesome
awesome idea very well organized loved it!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
This was a great service.
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
It was great..thanks!
This was great- the way to do it from now on
Awesome. Gr8 idea!
This service rocks!!
Yall have figured out a great system!! Thanks so much!
Excellent experience. Great way of doing this
Awesome idea! Loved not waiting in line!
Awesome thanks for adding this no more grumpy kids after waiting in line
Brilliant service. Thank you for offering this.
Fabulous
Was a really good idea. We enjoyed.
Best thing ever
It was much better than last year
Wonderful!!!!! Easy!!!!!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
Worked out perfect for us!!
Great visit with santa. Liked signing in rather than waiting. Good idea!
Awesome! So much better than waiting in the cold!
We loved the new QLess service. Hope to see it in effect next year also.
This was awesome thank u !
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
AWESOME! Loved it! Thank-you! No wait makes a difference!
This year was awesome. i love the new system.
We loved the Santa and the way everything was set up. Thanks!!!!
we love you qless
Was awesome! Thank you!
Great idea. we shopped while we waited.
It was great! Hope you use the same system next year.
Loved it!!! Thanks so much!!!
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
Great system. So easy om the kiddos. Stress free
Very good system. Helped us to move faster.
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Incredible! Loved not having to wait, thank you!!!
We love it!
Awesome! Do the same thing next year! :)
This was amazing! Thank You for making our visit to see Santa so nice and easy
LOVED it!!!!!!
We loved it!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
I like it!
Much better!
This was the best way to handle the 'santa' lines! I hope you do this every year!
Thought it was a great idea!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
Great system! Loved it!!
just got an update saying i have 48 mins. this is cool!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
Great idea! Thanks
Loved it. Worked great!
This was great!
It was awesome
Worked out great
I love this way of standing in line!!
It was super!
This was the best idea.
Great! Nice and Easy.
Thank u 4 a good experience!
Genius!!!! Love it!
Love this new program. Will use it again for sure.
Best experience ever in 12 years must do again and counting on Easter bunny
The line and entire process went great!
This was awesome!!! Please, please do it again next year.
Great idea. Got to check in, go eat, come back to visit the big guy!
This is a great idea! Thanks :)
Online check was awesome!!!! Please continue to go this every year!
Thanks! Great experience!
Awesome! What a fabulous idea. It was so easy!
It worked out great!!!!
Awesome use of technology!
Awesome
Awesome! Well done. Great system.
nice system
Pure awesomeness!
Loved it! The best experience we've ever had with Santa picture lines.
QLess is great!
Wonderful!
great idea not much wait in the cold loved.it!
It was wonderful!!
Loved it!
It was awesome! Great idea!!
Genius!
It was fantastic!!!
This system works great! Makes the coordination with kids much more manageable.
Grt! Thx 4 doing it this way!
Awesome idea. Worked wonderfully!
Thanks it was a great process
So easy, less stress and hassle! Love it!
It was wonderful. Thanks.
This was an amazing thing. Doing it again next year
Love love love this option!! Great idea!!! :)
Great idea! :) Loved not standing in line.
Worked perfect. Would love it if you did it again next year!
Awesome system. Great time saver.
It was awesome!!
Loved it!
Loved this system. A lot better than standing outside for hours.
That's cool wish everybody would do this!
Awesome!
It was a wonderful system!! Keep it for next year!!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
Loved the virtual line for Santa. It worked great!
AWESOME idea! Made the wait less stressful!
Perfect! We thought it was so awesome.
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
LOVED it!!!!!
Cool! I like this.
I loved this service!! It was great
Great way to go see santa! Makes it a much more enjoyable experience!
Lol...what an original website address. Love this method, very updated & convenient!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Love it...please do it next year.
This was a phenomenal experience. Thank you!
You are welcome. Your system is awesome:)
Great idea
Loved it! Hope you do it every year!!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Awesome!
It was great. Thnks for everything
Great and efficient product. Thanks.
Great idea!! Love it!!
Awesome!
Thank you...This is great!!
Absolutely fantastic!!! Please do it again next year!!!!
Loved it. Sure beat waiting so long in the cold.
In a word ... Awesome
Awesome!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
Awesome
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Awesome service!!!
Worked out great!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
Awesome!!! Love the virtual line
Awesome!!! This is absolutely amazing! We will come here every year!
It was a great experience..perfect!!!!!!
This was a great service. Thx for providing!
Such a great idea & great experience! Loved it, thank you!
The virtual line part was awesome
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Outstanding!!!
Absolutely loved not waiting!! Best experience ever!
GREAT Idea!!! Thanks!!!
It was awesome!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
This service is a great help! Thank you!
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
pretty cool thing
Great love it.
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
Love it!!!!
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Loved it
It is awesome!
Wow im shock with this great sys
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
Brilliant, genius service! I hope u continue to use it in future!!
QLess é um Serviço de Software
Não há necessidade de comprar ou manter um servidor, ou fazer download e instalação de um software. Tudo que você precisa é abrir um navegador da Web em qualquer computador, fazer o login no QLess.com, e o sistema está pronto iniciar. Sua conta pode ser ativada e pronta para o uso em questão de horas. Gerenciamos toda a infraestrutura necessária para ligações e SMS.
Se você necesita de uma solução completa, podemos instalar todo o hardware necessário, desde laptops até terminais de gerenciamento sensíveis ao toque ou quiosques de atendimento sensíveis ao toque e monitores de LCD montados na parede. Porém, todo o sistema do Qless pode ser implementado no hardware do cliente, permitindo ao cliente manter o relacionamento com seus distribuidores de equipamentos de hardware.
Interface intuitiva para os Funcionários e os Clientes
O Sistema de Gerenciamento de Filas do QLess apresenta um visual gráfico de animação em tempo-real em todas as filas de espera virtuais. O interface foi projetado com o opcional de ser usado numa tela sensível ao toque e inclui um teclado virtual na tela. A Interação com o Funcionário pode ser tão simples como dois toques na tela.
O Quiosque QLess fornece uma série de telas de toque para que o cliente possa inserir seus dados para a fila virtual. Eles também podem entrar na fila através dos celulares, ou pelo sistema interativo de Voz, ou respondendo a mensagens de texto.
O Sistema é bem intuitivo...Não tivemos qualquer problema com o treinamento de nossa equipe de recepção.
- Michael Wilson, Gerente, Border Grill
A Garantia Quádrupla QLess
QLess ajuda a desenvolver seus negócios não apenas pelo sistema de gerenciamento de filas mobile, mas também com um sistema completo de marketing via mobile. Sabemos que QLess vai trazer resultados para sua empresa, portanto decidimos remover qualquer dúvida oferecendo a Garantia Quádrupla QLess.
Se sua empresa implementar o QLess de acordo com Guia de Uso QLess, garantimos que terá um retorno de 4x sobre seu investimento no QLess em apenas quatro meses. Caso não aconteça, e você decida parar de usar o QLess, pagaremos a diferença em dinheiro!
Como podemos oferecer isso? Sabemos que o QLess funciona e nosso sistema de Acompanhamento do Cliente pode comprovar os resultados. Nossa confiança no sistema QLess vem de sua incrível capacidade de reduzir o número de não-comparências e rejeições, e transformar clientes em espera em consumidores, e fazer a captação dos números de telefones dos clientes em espera em um formulário de opt-in para que a empresa possa usar para suas campanhas de marketing de SMS.
(A Garantia exclui custos opcionais de hardware, que são repassados diretamente para nossos revendedores de hardware.)
Vencedor, Melhor Empresa do Ano, 2010
AMERICAN BUSINESS AWARDS
Por que nossos clientes amam QLess
I think the system is brilliant, they should put it in other
stores because it saves you a lot of time and allows you to use
your time more efficiently.
- Vodafone user
Educating people [about their wait] helps tremendously.
QLess? It's quick, it's convenient. Quick and easy tool.
Quick to navigate through. It's very easy for me. I don't
have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has
been overwhelmingly positive. It has given our customers a
sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Everyone is very pleased with [our first day's] performance and
already talking about how the Student Centre could be
re-designed as we won''t need as much space for students to
queue or wait.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts
wasting time trying to find them. We don't have to have
[hosts] trying to give them more information or when their
table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
It's amazing! We've been using it fully...and students are
raving about it.
- Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
I am very excited to use all the features of this system
and am so relieved to see customers using it with ease.
So far I am ecstatic with the app and even more happy with
the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied
customers. We liked it a lot because it gives us the option
to see what customers are there & service them
accordingly. Everybody was excited. Every store should have
QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
[QLess] saves permit applicants hours of wasted time, reduces
stress for everyone, and allows us to better monitor our performance....
Eliminating the physical line was an easy fix with big payoffs for our customers.
- Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
Our new store is an ultimate customer encounter and QLess is a
key component of that experience.
- Andy Arluck, VP of Customer Service, Tourneau
I like QLess. It's more modern. Yelling out names is so
unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas
The great thing is that the customer frustration we once
experienced is no longer an issue because [our customers] have
an out not to wait.
- Julio Garcia, Director of Operations, Puerto Rico Action Board
[Our first day with QLess] went amazingly well...the staff and
students absolutely loved it.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Customers are definitely loving it...and have confirmed they
would come to Datz more with this system because they hate the
wait.
- Suzanne Perry, Owner, Datz Tampa
In less than a couple of hours, we were able to provide complete
training of the staff and administrators to run the Tourneau
queue flawlessly and efficiently.
Fora dos EUA ligue para +1-626-380-2121 (atendimento em Inglês, Espanhol, Alemão ou Francês). Ou entre em contato com nossa central na Europa em Barcelona (Atendimento em Espanhol e Inglês) em 934 675 824.
Como visto em...
"The QLess premise seems promising."
"The plus for establishments is they have less grumpy
consumers standing around and are able to create a more
efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country,
the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight
(it's all Web-based) than the type of hardware and
software-based solutions that you typically encounter at busy
restaurants."
"Imagine if you never had to stand in line again...if every
time you showed up somewhere, it was your turn to go. That's
the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number,
leave and get a text relaying when they can return, Ross said.
They can manage their time as opposed to being a prisoner of
the DMV."
"Is this the future of mobile CRM?"
"QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
"QLess can bring targeted advertising closer to a reality. Not
only does QLess know its customers' phone numbers, it knows if
the customer has down-time (since they're waiting in line),
and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and
service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight
at the absolute peak time of the day — and there were no
lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing
that they were not updated on their wait status or were
misquoted."
"It gives you some options that bring the standard 'take a
number' process into the 21st century."
"Rather than waiting in long lines to see Santa, guests are
notified via text or voice message of the time they need to
arrive at The Grove for their visit with Santa."
"'You have fixed it. It has been broken for 50 years, as long
as there have been wheels on cars, it has been broken, and you
have fixed it. Praising is not enough.'"
"Using the QLess system, clients can text, email or phone to
the service department which contacts them via text message,
providing a specific time."
"This is a huge improvement. I haven't been in here for a
while and I expected to have to wait. Time is money."