Features
 
Overview
  • Eliminate Long Lines
  • Reduce Customer Complaints
  • Boost Staff Productivity and Operational Efficiencies
  • Gaining Valuable Insights with Tracking and Reporting
  • Enhance Communications and Customer Engagement
 
Features
Cloud Technology

100% web-based and supported by all standard browsers. With a suite of over 180 APIs, we offer seamless integration with any software solution.

Virtual Queues

Omni-channel queue entry: customers join a virtual queue online via your website, using their mobile phone (text or voice), or at an on-site kiosk. Our learning algorithms process several data points to provide an accurate forecasted wait time for each customer.

Interactive Communication

Timely updates and notifications alert customers as they move to the front of the queue. Customers can ask for more time, request status updates, or leave the line. Each message sent via text, voice, and app can be customized.

iOS and Android Apps

Your customers can download the QLess app to receive real-time wait time information. Kiosk software available for easy self-serve check-in.

Customized Marketing

Delivered personalized and targeted communications via SMS marketing. Tailor promotions on monitors via video or slideshow marketing.

Customer Surveys

Collect real-time feedback to know exactly what’s working and what improvements need to be made. Gather valuable insights to optimize staffing, identify procedural enhancements, and drive improvement to customer services.

Dashboard

A real-time dashboard displaying each queue and location. At-a-glance views of what is currently happening at your locations.

Calendar

View appointments with day, week, and monthly-based views. Filter appointments by location, queue, and scheduled resource. Obtain a more fine-grained view of appointments at each location. Search for scheduled appointments. Resource availability management.

Tracking & Reporting

Access real-time data for each queue or location. Reports include no-show rates, return rates, outcome, transaction type and service duration.

Concierge App (iOS)

Allow your staff to get out from behind the counter and interact with customers. With an internet connected iPad, staff can add customers to the queue, view and share expected wait times, and summon customers.

Command Center

Easily configure your account, manage your queues per location and manage employee accounts. Customize voice and SMS messages by department and transaction type.

Flex Appointments

Flex Appointments seamlessly integrates walk-ins with your scheduled appointments, preventing long gaps between customers on busy days. Collect valuable data such as customer name and service need.

 
Key Benefits
  • Eliminate ​Long Lines

    QLess technology provides an effortless way for your customers to quickly access the services they need without standing in line.

  • Boost Staff Productivity and Operational Efficiencies

    Our interactive platform allows your staff to schedule appointments, manage lines, and even steer students to less busy times of the day. The result: employees that are better equipped to deliver optimal service.

  • Reduce Customer Complaints

    Timely updates and notifications alert customers as they move to the front of the queue. Fast and efficient appointment scheduling enables your customer to feel empowered and in control of their time.

  • Gain Invaluable Insights with Reports

    Equip your business with key data to improve customer service. QLess Reports provides with real-time reporting and powerful analytics for critical decision-making, such as anticipating peak periods to optimize staff productivity.

  • Enhance Communication and Customer Engagement

    Our system offers bi-directional communication between your staff and customers. Likewise, our automated survey feature collects real-time feedback – providing valuable insight to identify procedural enhancements and drive improvement to customer services.

 
Technical Specifications

The days of managing your own servers are coming to an end. Let QLess keep your system running, so you can focus on running your business.

  • 100% Web-Based

    Login and you’re off to the races! No hardware, no downloads, and no local servers are necessary.

  • Supported Devices

    Compatible with iOS and Android devices.

  • Guaranteed Uptime

    We guarantee a 99.9% uptime with our 200% SLA Guarantee.

  • Secure

    All communications are protected by 128-bit SSL encryption, so that you can trust that your customer data is safe.

  • Seamless Upgrades

    We’re always running the latest and greatest version of the software — as new features are introduced, you can start using them immediately!

The Wait Is Over: Experience QLess Get a Demo
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