MOBILE WAIT MANAGEMENT ™

Streamline the customer experience. Drive business growth and efficiency.

QR Code

Mobile App

API

Web

Kiosk

Text-To-Join

Allow customers to join from anywhere.

Empower customers to ‘get in line’ from wherever they are via text-to-join, mobile app, website, onsite kiosk, or API.

Machine learning algorithms process several data points to provide accurate forecasted wait times for each customer. Reduce the need for in-person waits and give your customers the mobility they desire with virtual queues.

Seamlessly manage customer flow.

Eliminate waiting from your customer experience.

Combine personalization, automation, and flexibility to allow your customers to wait when, where and how they want. Improve customer satisfaction with a line experience built for the modern consumer.

Which line would you like to join?

Reply:
1 - Student services
2 - Financial aid
3 - Registrar

2

Please tell us your first and last name.

Aurora Rose

Hi Aurora. There are 3 people ahead of you and your estimated wait time is 8 minutes. We’ll let you know when you reach the front of the line!

Communicate interactively.

Manage customer expectations with timely updates on estimated wait times and their place in line.

Bi-directional communication capabilities allow customers to notify your staff if they need more time or have left the line. Make the queue experience a more personal one with updates, pre-appointment screenings, and more engagement through the entire customer journey.

Operate with intelligence.

Gain real-time visibility into your customer engagement workflows.

Improve resource management and maximize every customer interaction with the help of business intelligence. Provide real-time insights into processes that can boost operational efficiency and drive staff productivity.

40

0

2

4.6 min

8 / 10

3

10%
20%
70%
95%

Features

Machine learning algorithms

Oversees real-time data as well as historical customer behavior patterns from the past 2-4 weeks. Updates every 10-15 minutes with a more accurate estimate for up-to-the-minute customer wait times and business intelligence.

Cloud technology

100% web-based and supported by all standard browsers. No hardware or downloads required, no local servers needed, and easily accessed from a mobile phone.

Integration capabilities

Suite of 180+ API allows for seamless integration with existing software solutions. An appointment scheduling solution that can be easily integrated into your tech stack.

Visibility

Live, at-a-glance views into queue performance across all departments and locations (customer wait counts, transaction type, average transaction times, no show rates etc.). Configure thresholds and be notified when bottlenecks are happening with real-time alerts that improve response rates and real-time monitoring that reduces the chaos of queueing.

Tracking & Reporting

Keeps track of every customer interaction with actionable insights and extensive statistics about employee performance, patron demographics, patron return rates, wait and fulfillment times, and much more. Ability to segment data by hourly, daily, weekly, monthly, or yearly for an in-depth look into business workflows and the customer experience.

Personalization

Allows businesses to further personalize every interaction with each customer -- keeping track of previous visits, special needs, preferred language and more. Increase customer loyalty through a customized customer service experience.

Schedule A Demo

Empower your customers.

We're here to help.

Explore common questions or feel free to reach out to us.

To put it succinctly, QLess is an all-in-one queue management software and appointment scheduling system. It is an advanced queue management system that helps businesses manage their customer flows and better control the customer experience. QLess reduces or eliminates the time customers have to spend in line and decreases in-store congestion which improves your business image, helps with staff planning, and provides key insights into the customer behavior and business performance. It is the easy-to-integrate customer journey management solution you’ve been waiting for, no pun intended.