Frequently Asked Questions

Do I have to buy any hardware?

All you need is a computer with a web browser. If you already have one, you're ready to go. We also offer a variety of integrated solutions, ranging from cell phones to hand-held PCs, to touch screen kiosks. We will work with you to tailor a solution to your specific needs.

Do I have to install any software?

QLess is a hosted service that runs on our company's web servers. All you need is a computer with a web browser, and all your customers need is a cell phone.

Do I have to pay for long-distance calls?

Nope. QLess offers you either a local (to you) or a custom toll-free number (like 1-800-MY-BUSINESS) that your customers can call to interact with the system. You just pay a per-customer charge to QLess, and we handle the phone bills.

How do you forecast how long the wait time will be?

When a queue is first started, it is seeded with an "initial wait" duration, which can be configured to whatever is appropriate. As your customers move through the queue, QLess watches, learns, and forecasts future wait times using a variety of statistical analysis techniques.

Will you resell my customers' phone numbers?

Absolutely not. Your customers will get phone calls or text messages from QLess while they are waiting for your service, and will be able to opt-in to receive targeted advertising from your business. They will not be spammed by QLess or any third parties. Please refer to our privacy policy for more information.

What if I am in an area with bad cell phone coverage?

QLess lets your guests use text messages (SMS) instead of, or in addition to, voice calls. SMS requires lower cell signal than voice calls do. If a guest does not have enough cell signal for SMS, QLess Monitor displays can be used throughout your property to show your guests where they stand in line, allowing them to roam freely as long as they have a view of a monitor.