Waiting Line Management System for DMV Offices

Driving DMV Efficiency

Shorter lines = happier citizens

Long lines at Motor Vehicle offices are challenging for everyone – for the officials trying to efficiently administer license and registration processes, and citizens who need to take care of their vehicular business and move on to their other responsibilities and activities. The best way to improve these services, increase customer satisfaction and raise the productivity of DMV employees is to reduce the wait and eliminate the uncertainty.

QLess provides a technology solution for DMV officials that allows constituents to spend less time in line, completing their business quickly and efficiently. Citizens enter virtual queues from on-site kiosks, by computer, or from any mobile phone. They are notified via text message as their turn approaches. Therefore, government employees spend less time managing traffic and listening to complaints from patrons, and are able to focus on serving citizens and getting them on their way.

"The lines have stopped! The QLess system is fast-working — I just punch 'Next' and QLess gives me control of how I work, much more control. It’s really great — our citizens absolutely love it."

Cynthia Lattimore, Specialist, Olathe, Kansas Department of Motor Vehicles

Taking License With Ending Lines

QLess reduces citizen wait times, boosts staff productivity

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    Citizens receive real-time updates about their estimated wait times and can text to request more time if they’re running late, or get out of line if they want to come back later.

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    You can communicate with your citizens through text messages, voice calls, and via the QLess kiosks and monitors on location.

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    QLess lets you alternate voice with text, which helps get your citizens attention and delivered to you 15% faster than with a single medium.

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    Analytics provides in-depth information regarding citizen behavior and service metrics on no-shows, walk-aways, service duration and customer profiles.

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Resources

ÜEBOOK

Managing the Chaos in Your DMV Lobby

Implementing any of the following ideas in your lobby will improve your citizen’s experience. And if you’re able to eliminate the inconvenience of waiting in a physical line, you can improve citizen satisfaction even further while allowing staff to feel confident and in control.

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sCASE STUDY

QLess Transforms State DMV

QLess cuts queues and significantly reduces wait times by allowing citizens to enter a virtual line at one of the largest Department of Motor Vehicles in the country.

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Some of our ecstatic clients

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