The QLess Best Practices Guide
To claim a payment under our 400% ROI guarantee, you must:
- Have launched QLess within 61 days from the time your account is created.
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Have participated in daily calls with your QLess support team for
the first week of operation, in order to make any necessary system
configuration adjustments and answer any questions that you may have.
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Have participated in weekly calls with your QLess support team for
weeks 2 through 8.
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Have used QLess every week for your first four months of QLess
service for all your customers during periods where you run a wait,
for a minimum of 100 queued customers per week.
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Have used QLess as instructed by all published QLess User Manuals
and training from QLess team members.
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Have verbally asked customers to opt into a mobile marketing
program if/when you use Queue Manager to add them to a queue.
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Have allowed QLess to let all your queued customers opt in to a
mobile marketing program on your behalf if they were not entered or
opted-out by your employee. Customers can opt out at any time.
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Have sent, or allowed QLess to send on your behalf, promotional
coupons to opt-in customers per QLess Best Practices (never to
exceed one SMS per week per opt-in customer).
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Have allowed a QLess team member to observe operations on-site, if
requested.
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Show that the QLess ROI for your first four months of service, as
defined above, is less than 400%.
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Stop using QLess after four months. Customers who leave the QLess
family will not be allowed to resume QLess service.
